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IRS 7.0.5 - Mail Address not accepted

Cali
Esteemed Contributor

IRS 7.0.5 - Mail Address not accepted

Hi,

 

have Intalled IRS 7.0.5 on a Goverment Customer.

His Mail Address is: somebody@site-name.de

 

The IRS does not accept and Validate the "-" in the Mail Domain.

But this is an Official Mail Domain and in this Case a German Goverment.

 

How can we solve it?

 

thx Armin

3 REPLIES
EricL
HPE Pro

Re: IRS 7.0.5 - Mail Address not accepted

Hi,

 

Yes, the Insight RS validation on email is too restrictive.  Unfortunately, there is not a general workaround that would allow this address to be accepted. 

 

Please log a support case at http://www.hp.com/go/rstechsupport and the HP Insight RS support team will work with you directly to fix this issue for your installation. 

I am an HP Employee.
syannant
Occasional Visitor

Re: IRS 7.0.5 - Mail Address not accepted

HP has told me there is no solution and that I would have to get a domain name without a hyphen.

EricL
HPE Pro

Re: IRS 7.0.5 - Mail Address not accepted

Hi,

 

That is not correct.  I can assure you that a fix does exist for this issue.  Please open a case and refer them to this forum thread if need be. 

 

Thanks,

Eric

I am an HP Employee.