IRS 7.0.5 Notifications

[Gavin_30]

Hi,

I need some clarification of how IRS notifications work.

- IRS setup with HP as primary contact and Partner as backup contact.

- The option to send email to backup contact is selected

When an event occurs HP will get the event, but we as the partner will not. Any thoughts on this.

Cheers,

Gavin

[lowen]

Hi Gavin, are you using the email adapter in Insight RS V7?   IF you are set up there as the backup contact then you should be getting the notifications.    Have you not been receiving them?

Here is an extract from the Insight RS 7.x Monitored Device Configuration Guide in the Insight Remote Support 7.x Information library at

www.hp.com/go/insightremotesupport/docs

"Case Opened, Case Closed, and Collection Sent notifications are sent to the user that has been identified as the default Insight RS contact, as well as any backup contacts that have been identified."

-Lucy