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IRS 7.0.8 hpsim adapter

sdb_2
Regular Advisor

IRS 7.0.8 hpsim adapter

Hi,

 

I would like to use the "hpsim adapter" feature in IRS 7.0.8.

When I try to enable the hpsim adapter, I have to enter a hpsim username and password.

I can login to hpsim with the exact same usernames/passwords I am trying to use for the hpsim adapter.

I tried:

- local username (local admin at hpsim/irs server)

- domain\user

user@domain

 

"Automatically sync new/deleted devices from HP SIM" is checked
"Automatically sync new/deleted credentials from HP SIM" is checked
"Forward service events to HP SIM" is checked
"Perform manual device synchronization" is checked.

 

 

Neither of the user/password combinations worked. I always get this error:

  Error Validating Credentials

  com.hp.uca.exceptions.UCAException: wait for adapter started HpSimAdapter failed

 

 

 

Does anyone know how to configure the hpsim adapter?

1 REPLY
Chris_N
Occasional Advisor

Re: IRS 7.0.8 hpsim adapter

Hello,

 

To use the SIM adapter, both SIM and InsightRS v7.x are required to be installed on the same server instance.

 

If you continue to have problems, I recommend logging a support case with the Insight Remote Support team by refering to this location:  

http://h18013.www1.hp.com/products/servers/management/insight-remote-support/supportpack/contact.htm... there is a number you can call and be place directly into the Insight Remote Support team's queue.
 
The support team can then assess what is happening, and work to resolve the issue.
 
Regards,
Chris
 
I am an HP employee!