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тАО06-29-2017 01:39 PM
тАО06-29-2017 01:39 PM
IRS Email notification on Non-Contract/warr devices
Does anyone know if an email will get sent to configured recipients if a device failure occurs on a non-contracted/Warr device?
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тАО11-10-2017 05:54 AM
тАО11-10-2017 05:54 AM
Re: IRS Email notification on Non-Contract/warr devices
To the best of my knowledge, if there is no entitlement on a device everything from that device will be ignored, hence no email or other notification upon a failure
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тАО11-10-2017 06:19 AM
тАО11-10-2017 06:19 AM
Re: IRS Email notification on Non-Contract/warr devices
HanCas,
Your knowledge is correct. When devices are not entitled, nothing is sent to either HPE or email to contacts.
I work for HPE
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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тАО11-10-2017 05:51 PM
тАО11-10-2017 05:51 PM
Re: IRS Email notification on Non-Contract/warr devices
No emails or event notifications are generated for devices not udner any active Warranty or Support with HPE, as good as device is blocked by IRS. Only device collections if enabled will be sent to HPESC Insight Online portal in this scenrio.
Sanjay Mundhra
I am a HPE Employee