Insight Remote Support
cancel
Showing results for 
Search instead for 
Did you mean: 

IRS Email notification on Non-Contract/warr devices

 
dan_pa
Occasional Advisor

IRS Email notification on Non-Contract/warr devices

Does anyone know if an email  will get sent to configured recipients if a device failure occurs on a non-contracted/Warr device?

3 REPLIES
HanCas
Frequent Advisor

Re: IRS Email notification on Non-Contract/warr devices

To the best of my knowledge, if there is no entitlement on a device everything from that device will be ignored, hence no email or other notification upon a failure

.
toddg1
HPE Pro

Re: IRS Email notification on Non-Contract/warr devices

HanCas, 

Your knowledge is correct.   When devices are not entitled, nothing is sent to either HPE or email to contacts.

I am an HPE employee.
SANJAY MUNDHRA
Valued Contributor

Re: IRS Email notification on Non-Contract/warr devices

No emails  or event notifications are generated for devices not udner any active Warranty or Support with HPE, as good as device is blocked by IRS. Only device collections if enabled will be sent to HPESC Insight Online portal in this scenrio.