Insight Remote Support
cancel
Showing results for 
Search instead for 
Did you mean: 

IRS local only incidents

Jamshut_34
Occasional Visitor

IRS local only incidents

Hello to all. We have some troubles with IRS. Our installation is IRS 7.7.0.58. We discovered few MSL6480 libraries.  Events from libraries are accepted correctly, but corresponded cases are not created in HPe. Case id is: "local only - not sent to HP". The screenshot is in attach (our installation in Russian language).  May be someone know how this problem can be fixed ?

 

2 REPLIES
SANJAY MUNDHRA
Regular Advisor

Re: IRS local only incidents

"Local Only events" are not real H/W failures, so not sett to HPE and no case is logged. These could be related to media or connectivity issues, and cusotmer needs to take action to resolve this. You can log a case with IRS support if you need more clarification on this.

denis_b
HPE Pro

Re: IRS local only incidents

Hello @Jamshut_34

Do you have Command View TL discovered by same IRS?

Does this CV TL have this MSL discovered as well?

But yes, it's not real HW issue

I am HPE Employee
Best regards,
Denis