ISEE Client installation V. A.03.95 - no Entitlement available

[Markus Reiser]

After installation of a new ISEE Client, Entitlement Entries are missing in contact section. Found the following entries in mad.log:
020206 16:02:26.098 ERROR,[Swizzler] Swizzler.cpp:523 | Swizzler caught an EXCEPTION while sending r
esponse

020206 16:02:26.099 ERROR,[Swizzler] Swizzler.cpp:524 NetworkException (1): socket.cpp:513 (32) Brok
en pipe Socket::write(): send() failed [[10.105.214.142]]

020206 16:02:26.660 ERROR,[Swizzler] Swizzler.cpp:523 | Swizzler caught an EXCEPTION while sending r
esponse

020206 16:02:26.660 ERROR,[Swizzler] Swizzler.cpp:524 NetworkException (1): socket.cpp:513 (32) Brok
en pipe Socket::write(): send() failed [[10.105.214.142]]

020206 16:03:38.538 ERROR,[Synchronize] failed while downloading content bundle: Socket::read(): rec
v() timeout [[10.128.3.155]]
020206 16:03:39.091 ERROR,[Swizzler] Swizzler.cpp:523 | Swizzler caught an EXCEPTION while sending r
esponse

020206 16:03:39.091 ERROR,[Swizzler] Swizzler.cpp:524 NetworkException (1): socket.cpp:513 (32) Brok
en pipe Socket::write(): send() failed [[10.105.214.142]]

020206 16:04:50.941 ERROR,[Synchronize] failed while downloading content bundle: Socket::read(): rec
v() timeout [[10.128.3.155]]
020206 16:06:03.340 ERROR,[Synchronize] failed while downloading content bundle: Socket::read(): rec
v() timeout [[10.128.3.155]]
020206 16:06:03.341 ERROR,[Swizzler] Synchronize with server failed: Socket::read(): recv() timeout
[[10.128.3.155]]
020206 16:13:30.057 ERROR,[Swizzler] Swizzler.cpp:523 | Swizzler caught an EXCEPTION while sending r
esponse

020206 16:13:30.057 ERROR,[Swizzler] Swizzler.cpp:524 NetworkException (1): socket.cpp:513 (32) Brok
en pipe Socket::write(): send() failed [[10.105.214.142]]

What can be the cause?
Thanks
Markus

[Liem Nguyen]

Hi,

We would need to know the OS of your Server, the ISEE version you are installing.

We also need to know if you already had Firewall port 80 opened.

Please include a copy of motprefs file on your reply.

Thanks,

[Markus Reiser]

Hi,

OS Version is HPUX 11.11
ISEE Client: A.03.95

Yes Port 8080 is opened on Proxy

Thanks
Markus

[Liem Nguyen]

Hi,

You have Advanced Configuration and your HP-UX Servers are communicating with your SPOP eustutmgfisspop1.

Is this SPOP in a DMZ or in the same network as your HP-UX Servers?

Can you try from the non-working Server:
1. nslookup eustutmgfisspop1?
2. telnet eustutmgfisspop1 80

Do you have HP-UX Servers that worked fine?

Regards,

[Markus Reiser]

Hi,

SPOP is in the same network segment than Client. (not in DMZ)

nslookup and telnet works fine:
hpuxeu9a:[opsroot]/u01/ltd/opsroot
[1]> nslookup eustutmgfisspop1
Using /etc/hosts on: hpuxeu9a

looking up FILES
Trying DNS
Name: eustutmgfisspop1.ey.com
Address: 10.128.3.155

hpuxeu9a:[opsroot]/u01/ltd/opsroot
[2]> telnet eustutmgfisspop1 80
Trying...
Connected to eustutmgfisspop1.ey.com.
Escape character is '^]'.

We have two HPUX boxes on which the client works fine. But had to do the installation twice first then the Entitlement infos were viewable

Thanks

[Liem Nguyen]

Very interesting, can you look at /opt/hpservices/log/mad.log?
If you see time-out error connecting to the SPOP, please check for duplex setting on both ends (HP-UX and SPOP), the setting must match the speed of the switch/hub.
Send me the mad.log too.

Regards,

[Markus Reiser]

Hi,

yes, you are right. I saw a lot of timeouts in mad.log. After reconfiguring the SPOP NIC to FD it works fine.

Thanks for your help.

[Markus Reiser]

The issue has been solved.