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ISEE Client installation V. A.03.95 - no Entitlement available

Markus Reiser
Occasional Visitor

ISEE Client installation V. A.03.95 - no Entitlement available

After installation of a new ISEE Client, Entitlement Entries are missing in contact section. Found the following entries in mad.log:
020206 16:02:26.098 ERROR,[Swizzler] Swizzler.cpp:523 | Swizzler caught an EXCEPTION while sending r
esponse

020206 16:02:26.099 ERROR,[Swizzler] Swizzler.cpp:524 NetworkException (1): socket.cpp:513 (32) Brok
en pipe Socket::write(): send() failed [[10.105.214.142]]

020206 16:02:26.660 ERROR,[Swizzler] Swizzler.cpp:523 | Swizzler caught an EXCEPTION while sending r
esponse

020206 16:02:26.660 ERROR,[Swizzler] Swizzler.cpp:524 NetworkException (1): socket.cpp:513 (32) Brok
en pipe Socket::write(): send() failed [[10.105.214.142]]

020206 16:03:38.538 ERROR,[Synchronize] failed while downloading content bundle: Socket::read(): rec
v() timeout [[10.128.3.155]]
020206 16:03:39.091 ERROR,[Swizzler] Swizzler.cpp:523 | Swizzler caught an EXCEPTION while sending r
esponse

020206 16:03:39.091 ERROR,[Swizzler] Swizzler.cpp:524 NetworkException (1): socket.cpp:513 (32) Brok
en pipe Socket::write(): send() failed [[10.105.214.142]]

020206 16:04:50.941 ERROR,[Synchronize] failed while downloading content bundle: Socket::read(): rec
v() timeout [[10.128.3.155]]
020206 16:06:03.340 ERROR,[Synchronize] failed while downloading content bundle: Socket::read(): rec
v() timeout [[10.128.3.155]]
020206 16:06:03.341 ERROR,[Swizzler] Synchronize with server failed: Socket::read(): recv() timeout
[[10.128.3.155]]
020206 16:13:30.057 ERROR,[Swizzler] Swizzler.cpp:523 | Swizzler caught an EXCEPTION while sending r
esponse

020206 16:13:30.057 ERROR,[Swizzler] Swizzler.cpp:524 NetworkException (1): socket.cpp:513 (32) Brok
en pipe Socket::write(): send() failed [[10.105.214.142]]

What can be the cause?
Thanks
Markus
7 REPLIES
Liem Nguyen
Honored Contributor

Re: ISEE Client installation V. A.03.95 - no Entitlement available

Hi,

We would need to know the OS of your Server, the ISEE version you are installing.

We also need to know if you already had Firewall port 80 opened.

Please include a copy of motprefs file on your reply.

Thanks,
Markus Reiser
Occasional Visitor

Re: ISEE Client installation V. A.03.95 - no Entitlement available

Hi,

OS Version is HPUX 11.11
ISEE Client: A.03.95

Yes Port 8080 is opened on Proxy

Thanks
Markus
Liem Nguyen
Honored Contributor

Re: ISEE Client installation V. A.03.95 - no Entitlement available

Hi,

You have Advanced Configuration and your HP-UX Servers are communicating with your SPOP eustutmgfisspop1.

Is this SPOP in a DMZ or in the same network as your HP-UX Servers?

Can you try from the non-working Server:
1. nslookup eustutmgfisspop1?
2. telnet eustutmgfisspop1 80

Do you have HP-UX Servers that worked fine?

Regards,

Markus Reiser
Occasional Visitor

Re: ISEE Client installation V. A.03.95 - no Entitlement available

Hi,

SPOP is in the same network segment than Client. (not in DMZ)

nslookup and telnet works fine:
hpuxeu9a:[opsroot]/u01/ltd/opsroot
[1]> nslookup eustutmgfisspop1
Using /etc/hosts on: hpuxeu9a

looking up FILES
Trying DNS
Name: eustutmgfisspop1.ey.com
Address: 10.128.3.155

hpuxeu9a:[opsroot]/u01/ltd/opsroot
[2]> telnet eustutmgfisspop1 80
Trying...
Connected to eustutmgfisspop1.ey.com.
Escape character is '^]'.

We have two HPUX boxes on which the client works fine. But had to do the installation twice first then the Entitlement infos were viewable

Thanks
Liem Nguyen
Honored Contributor

Re: ISEE Client installation V. A.03.95 - no Entitlement available


Very interesting, can you look at /opt/hpservices/log/mad.log?
If you see time-out error connecting to the SPOP, please check for duplex setting on both ends (HP-UX and SPOP), the setting must match the speed of the switch/hub.
Send me the mad.log too.

Regards,



Markus Reiser
Occasional Visitor

Re: ISEE Client installation V. A.03.95 - no Entitlement available

Hi,

yes, you are right. I saw a lot of timeouts in mad.log. After reconfiguring the SPOP NIC to FD it works fine.

Thanks for your help.
Markus Reiser
Occasional Visitor

Re: ISEE Client installation V. A.03.95 - no Entitlement available

The issue has been solved.