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тАО11-07-2006 08:29 PM
тАО11-07-2006 08:29 PM
ISEE Closed-incident appears in both open and closed incidents
Hi ISEE Eperts,
An ISEE Closed incident is seen in both the "open incidents" and "closed incidents".
Is this a normal behviour.
Isn't that should be removed from the open incidents as the case is closed and should only appear in the Closed incidents?
If it is not normal, can you help us to synchronize it?
An ISEE Closed incident is seen in both the "open incidents" and "closed incidents".
Is this a normal behviour.
Isn't that should be removed from the open incidents as the case is closed and should only appear in the Closed incidents?
If it is not normal, can you help us to synchronize it?
3 REPLIES 3
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тАО11-17-2006 06:46 PM
тАО11-17-2006 06:46 PM
Re: ISEE Closed-incident appears in both open and closed incidents
Hello,
I guess that the incidents have the "Attention needed" flag still set in your "open incidents" but are already closed - is that correct? During that period they appear in open and closed incidents. If you open the user interface and click on the incident the attention needed flag will be cleared and that incident will be removed from the open incidetns section.
When an incident is in status closed, the attention needed flag is no more set and the incidents has a certain age a script will remove it.
Hope that help
Frauke
I guess that the incidents have the "Attention needed" flag still set in your "open incidents" but are already closed - is that correct? During that period they appear in open and closed incidents. If you open the user interface and click on the incident the attention needed flag will be cleared and that incident will be removed from the open incidetns section.
When an incident is in status closed, the attention needed flag is no more set and the incidents has a certain age a script will remove it.
Hope that help
Frauke
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тАО11-19-2006 01:41 PM
тАО11-19-2006 01:41 PM
Re: ISEE Closed-incident appears in both open and closed incidents
Hi,
The incident is no more in the open incidents.
Thanks for the explanation.
The incident is no more in the open incidents.
Thanks for the explanation.
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тАО02-06-2007 11:04 PM
тАО02-06-2007 11:04 PM
Re: ISEE Closed-incident appears in both open and closed incidents
Hi Naveem,
Please take a moment to assign points to those who have taken the time to assist you, here's how:
http://forums1.itrc.hp.com/service/forums/bizsupport/helptips.do?#33
Thanks,
Gary
Please take a moment to assign points to those who have taken the time to assist you, here's how:
http://forums1.itrc.hp.com/service/forums/bizsupport/helptips.do?#33
Thanks,
Gary
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