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ISEE Closed-incident appears in both open and closed incidents

naveem
Occasional Advisor

ISEE Closed-incident appears in both open and closed incidents

Hi ISEE Eperts,

An ISEE Closed incident is seen in both the "open incidents" and "closed incidents".
Is this a normal behviour.
Isn't that should be removed from the open incidents as the case is closed and should only appear in the Closed incidents?

If it is not normal, can you help us to synchronize it?
3 REPLIES
Frauke Denker_2
Esteemed Contributor

Re: ISEE Closed-incident appears in both open and closed incidents

Hello,
I guess that the incidents have the "Attention needed" flag still set in your "open incidents" but are already closed - is that correct? During that period they appear in open and closed incidents. If you open the user interface and click on the incident the attention needed flag will be cleared and that incident will be removed from the open incidetns section.
When an incident is in status closed, the attention needed flag is no more set and the incidents has a certain age a script will remove it.
Hope that help
Frauke
naveem
Occasional Advisor

Re: ISEE Closed-incident appears in both open and closed incidents

Hi,

The incident is no more in the open incidents.
Thanks for the explanation.
Gary Cantwell
Honored Contributor

Re: ISEE Closed-incident appears in both open and closed incidents

Hi Naveem,

Please take a moment to assign points to those who have taken the time to assist you, here's how:

http://forums1.itrc.hp.com/service/forums/bizsupport/helptips.do?#33

Thanks,

Gary