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ISEE Config Issue

Steven Clementi
Honored Contributor

ISEE Config Issue

After installing ISEE and plugging in all the customer info, usually the page updates and you get a section to put in the System ID info, Support Contract number, etc.

All that happens is the config window closes and I get the home page which looks like the attached image.

Is this a JVM issue? or something else? Has anyone seen it before?


Steven
Steven Clementi
HP Master ASE, Storage and Clustering
MCSE (NT 4.0, W2K, W2K3)
VCP (ESX2, Vi3, vSphere4, vSphere5)
RHCE
NPP3 (Nutanix Platform Professional)
5 REPLIES
Liem Nguyen
Honored Contributor

Re: ISEE Config Issue


Steven,

Is this HP-UX and what is the OS version? The issue is most likely Java issue.

Take a look at /opt/hpservices/etc/motprefs and make a note of Java path (JVM_LOC =).

If it shows an invalid path or pointing to an older Java version, you may change the path to point to a newer Java, prefer 1.4.xx.

After saving the file, you will need to stop/start hpservices.

If this is not HP-UX, please provide more details.

Hope this helps,



Steven Clementi
Honored Contributor

Re: ISEE Config Issue

The server is a Windows Server 2--3 Standard box.


Steven
Steven Clementi
HP Master ASE, Storage and Clustering
MCSE (NT 4.0, W2K, W2K3)
VCP (ESX2, Vi3, vSphere4, vSphere5)
RHCE
NPP3 (Nutanix Platform Professional)
Liem Nguyen
Honored Contributor

Re: ISEE Config Issue

Steven,

This problem has not been seen on Windows Servers, please provide:
1. Model number
2. ISEE version number (from Control Panel > Add & Remove programs)

The only time I've seen on a Windows Server was a bad ISEE installation package, the user removed ISEE, downloaded a fresh copy and had no problem after all.

Regards,
Steven Clementi
Honored Contributor

Re: ISEE Config Issue

DL145G2 and the latest available download from hp for ISEE. I un-installed it already so I can;t get the version, but would think it is 3.95


Steven
Steven Clementi
HP Master ASE, Storage and Clustering
MCSE (NT 4.0, W2K, W2K3)
VCP (ESX2, Vi3, vSphere4, vSphere5)
RHCE
NPP3 (Nutanix Platform Professional)
Steven Clementi
Honored Contributor

Re: ISEE Config Issue

I will not be installing ISEE as it turns out so I do not need a fix anymore.


Thanks to all,

Steven
Steven Clementi
HP Master ASE, Storage and Clustering
MCSE (NT 4.0, W2K, W2K3)
VCP (ESX2, Vi3, vSphere4, vSphere5)
RHCE
NPP3 (Nutanix Platform Professional)