Insight Remote Support
cancel
Showing results for 
Search instead for 
Did you mean: 

ISEE Connection or communcation Test

Dary
Frequent Advisor

ISEE Connection or communcation Test

Hi,

One of the first test need to be perform when we install ISEE on a Managed Server is to run http://isee.americas.hp.com/most/mostsv
My question is, when do we run this test, In ISEE SC model 3 with proxy option. Do we do that after we add a new Managed Server to OSEM or before?

Thanks.
2 REPLIES
naveem
Occasional Advisor

Re: ISEE Connection or communcation Test

Hi Dary,

http://isee.americas.hp.com/mots/motserv is used to check the internet connectivity to the HP Support Center.

Before installing the ISEE client software, validate that you can reach the following regional URL through Netscape or Microsoft Internet Explorer on the supported device:
â ¢ http://isee.americas.hp.com/mots/motserv
â ¢ http://isee.europe.hp.com/mots/motserv
â ¢ http://isee.asiapac.hp.com/mots/motserv

Its just to check the reachability to the HP Support Center.

Hope this helps,
Fabio Ettore
Honored Contributor

Re: ISEE Connection or communcation Test

Hi,

just another test about Conenctivity, run

/opt/hpservices/RemoteSupport/bin/iseeTestConnectivity.sh

This should just return the prompt and

echo $?
0

Once ran the command check mad.log into /var/opt/hpservices/log.
This action usually takes out some connectivity problems. If all is ok you shouldn't see anything in mad.log.

Just a further suggestion that hope helps you to test connectivity.

Best regards,
Fabio
WISH? IMPROVEMENT!