Insight Remote Support
cancel
Showing results for 
Search instead for 
Did you mean: 

ISEE Contact Options email address

SOLVED
Go to solution
MikeL_4
Super Advisor

ISEE Contact Options email address

In the ISEE Contact Options screen, is there a way to have multiple EMail addresses defined to have events sent to ?
5 REPLIES
Frauke Denker_2
Esteemed Contributor
Solution

Re: ISEE Contact Options email address

Hello Mike,
just can enter more than one email addess, just seperate them by a semicolon. NO spaces! Means: email1@company.com;email2@company.com
Regards
Frauke
Liem Nguyen
Honored Contributor

Re: ISEE Contact Options email address

Mike,

I think it's best to setup a group mailbox, or .forward (depends on your mail application, i.e: sendmail, MS Exchange..), so when a mail is sent to this primary mailbox, it will be distributed to multiple secondary mailboxes.

Regards,

MikeL_4
Super Advisor

Re: ISEE Contact Options email address

Who is actually doing the sending of the email, the HPUX server or the SPOP ??

Also, is there a way to send a test email to ensure it is working correctly ??
Liem Nguyen
Honored Contributor

Re: ISEE Contact Options email address

You've asked:

Who is actually doing the sending of the email, the HPUX server or the SPOP ??

The SPOP sends emails when:
1. The device is NOT polling (Polling status)
2. When a device is Unreachable (if UDN is setup).

All other emails (Assigned, Closed, Maps...) are sent from HP Backend.
MikeL_4
Super Advisor

Re: ISEE Contact Options email address

thanks...