ISEE Install

[Chad Brindley]

Hi,

I have three log files;

makeGUID.log
submitIncident.log
and
submitData.log

however I only have an entry in makeGUID.log which is;

# Created Fri May 27 17:53:47 EDT 2005
Fri May 27 17:53:47 EDT 2005 SUCCESS: deviceGUID=27175347-0505-1471-2747-2238043
38300

Regards,

Chad

[DCE]

Do you have a mad.log? This log will contain the detailed info.

Also, since you are getting a connection refused on port 5060, you may want to check with your network people if the port is open. One common network security feature is to only open ports as needed, and then only to specific addresses.

[Liem Nguyen]

Chad,

If you cannot logon to ISEE GUI, check to make sure mad daemon is running:
ps -ef | grep mad

To start it up:
/sbin/init.d/hpservices start

Also, make sure you have ISEE version 3.95.026:
swlist | grep -i isee

Regards,

[Chad Brindley]

Hi,

I checked to see if mad daemon was running but it did not return any results, on an already configured server for isee I get back the result 'mad -u root -g bin'

Is this mad daemon?

ISEE version is A.03.50.861 on this system and a working system we have A.03.50.80 so i think the version is ok.

I tried to start hpservices and I got the message "Note: hpservices not configured for startup"

Any further help appreciated.

Chad

[DCE · Accepted solution]

verify the start_tuner flag in /etc/rc.config.d/hpservices is set to 1

This will allow the start command to work

[Chad Brindley]

Hi,

I am now in, what is SPOP?

On one of our previously configured ISEE clients it says Servername = isee.europe.hp.com (configured by a hp engineer)

I am not sure what our configuration is?

Is there a way to tell whether I am to use standard or advanced configuration?

Also with the change to hpservices.conf file "start_tunrer" entry now set to 1 does this mean these services start on reboot now?

Sorry about all the daft questions, I have never done this before!!

Chad

[DCE]

Chad,

Yes switching the flag to 1 will now mean ISEE atarts automatically at boot.

If you use the same settings as your other servers, you will probably be ok on the configuration.

standard versus extended suppport is defined by the service level/response time you contracted for.

You may want to read the attached doc - it has all the details for setting up/maintaining isee

http://docs.hp.com/en/5990-8547/index.html

[Liem Nguyen]

Chad,

Don't forget to modify /etc/rc.config.d/rstemsListener:
# Turn on the RST EMS Listener
RST_LISTENER=1

Then start it up:
/sbin/init.d/rstemslistener start

That process is listening on port 1402 for hardware error.

Regards,

[Chad Brindley]

Hi,

The ISEE interface has now been configured as standard configuration and the ems listener has been started.

When ISEE opens I get no details about the server it is running on e.g. the brown box with your computer as the header.

I have looked through the documentation but I am at a loss of what I need to do now?

Regards,

Chad

[Liem Nguyen]

Chad,

Look back my ld message, you need to get ISEE version A.03.95.026 from:

http://software.hp.com

This will correct the problem.

Regards,