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ISEE Installation on a ML370 says "TopTools agents not installed"

Luis Diaz_2
Occasional Contributor

ISEE Installation on a ML370 says "TopTools agents not installed"

We are installing ISEE on a test server, this is our very first ProLiant installation.

We have installed OSEM in a TaskSmart C1200.

We installed HP Insight Management Agents 7 in the server.

We installed MSJVM using the tool that the ISEE bundle contains

We attempted to install ISEE then. We received the message "HpTTEventHandler is not installed se the installationNotes".

The installationNotes says:
"HpTTEventHandler (Error) Error: the TopTools agents are not installed.
HpTTEventHandler (Error) Aborting installation of HpTTEventHandler..."

What does this exactly means? what was wrong in our installation? What do we have to do to correct this error?

Thanks in advance.

LDM.
2 REPLIES
Maurice Skubski_1
Valued Contributor

Re: ISEE Installation on a ML370 says "TopTools agents not installed"

as i know there is nothing wrong. toptools is only for hp netserver. try to send an snmp test event from your IM agent. if you can see the event in the ISEE Client gui, everything is o.k. if not, check your snmp settings ;) regards ms
Luis Diaz_2
Occasional Contributor

Re: ISEE Installation on a ML370 says "TopTools agents not installed"

Maurice, the problem is that the HpTTEventHandler wasn't installed, it doesn't matter now wehther if OSEM can see the SNMP trap or not, the problem is that even if the prerequisites are fullfilled, this component can't be installed (HpTTEventHandler is the one who manages the interface between the ISEE Client and the SNMP traps generated by the agents, correct me if I'm wrong). And if it is not instaled, ISEE simply won't work.

Any insight on this?

Thanks!