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ISEE Migration and Remote Software Support Installation has hung

Sesweene
Occasional Visitor

ISEE Migration and Remote Software Support Installation has hung

Hi,

We're in the process of trying to install HP Insight Remote Support before ISEE goes EOL. All was going well till it got the installing component 6 of the "Remote Software Support Installation" where it has hung. It's been like this for 72 hours now so time to review.

The following is the from the RSSWM_Install.log and the last line "Found match for: START DATA DOWNLOAD returning true." is just repeated till we cancelled the install after the weekend.

The attached screenshot shows where we're at. at. Any ideas?


22/05/2009 8:53:57 a.m. [DEBUG] RadiaCommandRunner:Service at index: 0 is named CM_GL_ELMC_WIN checking if this is CM_GL_ISEECLIENT_WIN
22/05/2009 8:53:57 a.m. [DEBUG] RadiaCommandRunner: It is not. Looking in next service...
22/05/2009 8:53:57 a.m. [DEBUG] RadiaCommandRunner:Service at index: 1 is named CM_GL_ISEECLIENT_WIN checking if this is CM_GL_ISEECLIENT_WIN
22/05/2009 8:53:57 a.m. [DEBUG] RadiaCommandRunner: It is! Returning this service's properties.
22/05/2009 8:53:57 a.m. [DEBUG] UpdateAllFormNew: After install of CM_GL_ISEECLIENT_WIN service's ZAVIS is set to YYYY
22/05/2009 8:53:57 a.m. [DEBUG] setting svcState[5] (this is for Remote Support Device Discovery And Update (RSDDU) A.05.16.01) to running.
22/05/2009 8:53:57 a.m. [DEBUG] UpdateAllFormNew: Installing Package: CM_GL_RSDDU_WIN
22/05/2009 8:53:57 a.m. [DEBUG] RadiaCommandRunner:In installPackage(CM_GL_RSDDU_WIN)
22/05/2009 8:53:57 a.m. [DEBUG] RadiaCommandRunner: Executing: sslmgr=rsswm.policy.hp.com, sslPort=443, RCSURI=TCPS://rsswm.policy.hp.com:443, DATAURI=HTTPS://rsswm.software.hp.com:443, uid=00_50_56_C0_00_01785774651382902, mname=RSPS, dname=SWM, startdir=RSSWM,context=m,cat=prompt,ulogon=n,del=n,ind=n,sname=CM_GL_RSDDU_WIN,cop=m,log=CM_GL_RSDDU_WIN_install.log, sendcat=y
22/05/2009 8:53:57 a.m. [DEBUG] RadiaCommandRunner: Waiting for command to return...
22/05/2009 8:54:15 a.m. [DEBUG] UpdateAllFormNew: installLogFileContains: Found match for: START DATA DOWNLOAD returning true.
22/05/2009 8:54:20 a.m. [DEBUG] UpdateAllFormNew: installLogFileContains: Found match for: START DATA DOWNLOAD returning true.
22/05/2009 8:54:25 a.m. [DEBUG] UpdateAllFormNew: installLogFileContains: Found match for: START DATA DOWNLOAD returning true.


Cheers
1 REPLY
oskar01
Occasional Advisor

Re: ISEE Migration and Remote Software Support Installation has hung

Hi
If You are having problem downloading
Remote support components you mite want to try, The Local cache solution , take a look at the url
http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RSSWMBASE

It is a ISO that you download and mount on your server and run a exe, And it will install all the IRS components.

Be careful if your installation have not completed the advice is to uninstall and use the iso.

www.software.hp.com
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