ISEE Migration and Remote Software Support Installation has hung

[Sesweene]

Hi,

We're in the process of trying to install HP Insight Remote Support before ISEE goes EOL. All was going well till it got the installing component 6 of the "Remote Software Support Installation" where it has hung. It's been like this for 72 hours now so time to review.

The following is the from the RSSWM_Install.log and the last line "Found match for: START DATA DOWNLOAD returning true." is just repeated till we cancelled the install after the weekend.

The attached screenshot shows where we're at. at. Any ideas?


22/05/2009 8:53:57 a.m. [DEBUG] RadiaCommandRunner:Service at index: 0 is named CM_GL_ELMC_WIN checking if this is CM_GL_ISEECLIENT_WIN
22/05/2009 8:53:57 a.m. [DEBUG] RadiaCommandRunner: It is not. Looking in next service...
22/05/2009 8:53:57 a.m. [DEBUG] RadiaCommandRunner:Service at index: 1 is named CM_GL_ISEECLIENT_WIN checking if this is CM_GL_ISEECLIENT_WIN
22/05/2009 8:53:57 a.m. [DEBUG] RadiaCommandRunner: It is! Returning this service's properties.
22/05/2009 8:53:57 a.m. [DEBUG] UpdateAllFormNew: After install of CM_GL_ISEECLIENT_WIN service's ZAVIS is set to YYYY
22/05/2009 8:53:57 a.m. [DEBUG] setting svcState[5] (this is for Remote Support Device Discovery And Update (RSDDU) A.05.16.01) to running.
22/05/2009 8:53:57 a.m. [DEBUG] UpdateAllFormNew: Installing Package: CM_GL_RSDDU_WIN
22/05/2009 8:53:57 a.m. [DEBUG] RadiaCommandRunner:In installPackage(CM_GL_RSDDU_WIN)
22/05/2009 8:53:57 a.m. [DEBUG] RadiaCommandRunner: Executing: sslmgr=rsswm.policy.hp.com, sslPort=443, RCSURI=TCPS://rsswm.policy.hp.com:443, DATAURI=HTTPS://rsswm.software.hp.com:443, uid=00_50_56_C0_00_01785774651382902, mname=RSPS, dname=SWM, startdir=RSSWM,context=m,cat=prompt,ulogon=n,del=n,ind=n,sname=CM_GL_RSDDU_WIN,cop=m,log=CM_GL_RSDDU_WIN_install.log, sendcat=y
22/05/2009 8:53:57 a.m. [DEBUG] RadiaCommandRunner: Waiting for command to return...
22/05/2009 8:54:15 a.m. [DEBUG] UpdateAllFormNew: installLogFileContains: Found match for: START DATA DOWNLOAD returning true.
22/05/2009 8:54:20 a.m. [DEBUG] UpdateAllFormNew: installLogFileContains: Found match for: START DATA DOWNLOAD returning true.
22/05/2009 8:54:25 a.m. [DEBUG] UpdateAllFormNew: installLogFileContains: Found match for: START DATA DOWNLOAD returning true.


Cheers

[oskar01]

Hi
If You are having problem downloading
Remote support components you mite want to try, The Local cache solution , take a look at the url
http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RSSWMBASE

It is a ISO that you download and mount on your server and run a exe, And it will install all the IRS components.

Be careful if your installation have not completed the advice is to uninstall and use the iso.

www.software.hp.com