Insight Remote Support
cancel
Showing results for 
Search instead for 
Did you mean: 

ISEE Modle-2 client setup

Anup.sra
Occasional Visitor

ISEE Modle-2 client setup

Hello

I have installed ISEE client version A.3.95 on one of my client Proliant machine running on Windows OS. The OSEM (Event Handler) is installed on another host. Events are not reacing ISEE client host from OSEM Host via WCC proxy. Can anyone help me to clear the following:

How to check which version of WCC proxy is being installed with ISEE client software(any logs). How to view/remove WCC proxy component on ISEE client running on Windows OS.

Is there any incident interface to check between WCC proxy to ISEE client to work?

Is there any incident interface to check between OSEM host to WCC proxy to work?

I have checked one of the wcc log file,pl. go through the attatchment.

How to check whether SNMP traps/Gets are working fine between OSEM host to ISEE client host via WCC proxy.

Can anyone help me? ASAP

2 REPLIES

Re: ISEE Modle-2 client setup

Anup,

OSEM sends Problem Reports using http over tcp/ip on port 7920 to the WCCProxy application running on the model 2 client. To determine what version of WCCProxy is installed you can run the following command: C:\>wccproxy status. The only way to determine whether or not WCCProxy is communicating to ISEE is by generating an SNMP Test Trap, using either the HP System Management Homepage http://localhost:2381 select the settings tab and then the SNMP and Agents link the click on the Sent Test Trap button or from the HP Management Agents API Start>Control Panel>HP Management Agents, select the SNMP Setting tab and generate a test event from there.
This should then send generate an SNMP Test Trap and send it to the OSEM host (if the Windows SNMP Service is configured correctly). OSEM should then create a Problem Report that can be viewed from the OSEM Viewer on the OSEM host http://localhost:2069 click on the Notifications link. After generating the Problem Report OSEM should send the report back to the WCCProxy application running on the remote client (if OSEM is configured to send events remotely to ISEE, check the Remote Delivery page in the OSEM viewer to confirm this).
SNMP GETS are not sent to WCCProxy on the remote client, they are sent to the IM Agents on the remote client. You can confirm whether or not the SNMP GETS are failing by viewing the OSEM subfolder log which is by default in C:\Program Files\Hewlett-Packard\OSEM\log on the OSEM host.
A. van Berk
Frequent Advisor

Re: ISEE Modle-2 client setup

Attached file SNMPutilG is a graphical utility to test if there is snmp communication possible.

You can do SNMP GET with it.

Very useful when troubleshooting SNMP communication problems.