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тАО10-22-2002 12:47 AM
тАО10-22-2002 12:47 AM
ISEE Test
I have just installed ISEE onto our test K400 server without problem, my question is - is there a way of testing ISEE with a EMS CRITICAL event? This is of course without doing any real harm.
I want to be sure ISEE is working correctly before rolling it out.
Many thanks
Jeff
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тАО10-22-2002 03:20 AM
тАО10-22-2002 03:20 AM
Re: ISEE Test
Slide 13 & 14 of the document at the following link, explains how to verify the installation.
http://h61001.www6.hp.com/isee_training/installation/secMSinstall/secMSinstalltext.html
Slide 13
Verifying HP Instant Support Enterprise Edition (ISEE) Installation, Configuration
Verify whether the installation and configuration of HP Instant Support Enterprise Edition (ISEE) was successful:
A successful HP ISEE installation creates a new incident in the HP ISEE application called 'New Installation.'
- A 'No' under the Attention column means that no action is required.
- The HP ISEE installation failed if you do not see the 'New Installation' incident, you must contact HP Support.
Slide 14
New Installation Incident
New installation link incident image is displayed.
The New Installation incident informs the HP Support Center that your HP Instant Support Enterprise Edition (ISEE) installation is correct.
Cheryl
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тАО10-22-2002 03:26 AM
тАО10-22-2002 03:26 AM
Re: ISEE Test
What you say is correct the new installation message was sent to HP without problem.
Where i was coming from is how can i see it working as in a real situation with a critical EMS message being generated and sent using ISEE.
Is this Possible?
Thanks
Jeff
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тАО10-22-2002 03:49 AM
тАО10-22-2002 03:49 AM
Re: ISEE Test
Maybe you could call HW Support and talk about other options you might have.
Cheryl
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тАО10-22-2002 04:02 AM
тАО10-22-2002 04:02 AM
Re: ISEE Test
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тАО10-22-2002 04:06 AM
тАО10-22-2002 04:06 AM
Re: ISEE Test
Good luck.
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тАО10-22-2002 04:19 AM
тАО10-22-2002 04:19 AM
Re: ISEE Test
Thanks for the replies.
Jeff
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тАО10-23-2002 05:36 AM
тАО10-23-2002 05:36 AM
Re: ISEE Test
Yes, there is a true EMS ISEE test that tests the process all the way from an EMS event to ISEE and finaly to HP.
At the system prompt type:
ps -ef|grep stm
This verifies EMS is running and gives you a view of the active EMS monitors.
Then to generate a EMS test event using one of the active monitors(example uses sysstat_em):
send_test_event -a sysstat_em
To verify the event executed properly, view the mad.log or Chorus web page:
tail /var/opt/hpservices/log/mad.log
or
http://hostnameorIPaddress:5060/start.html
The EMS test events are automatically closed by HP so you should not expect a call from the HP Response Center.
Hope this helps,
Lisa Williams, RST