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03-04-2013 12:05 PM
03-04-2013 12:05 PM
ISEE client install FAILED with ERRORLEVEL=-101
I get the following error when trying to install Remote Support Client A.05.80.
----- Begin ISEE client install on Mon 03/04/2013 at 11:07:44.88 -----
SWM-SIM directory found in registry. Using SWM_SIM_DIR=E:\Program Files (x86)\HP\RSSWM\SWM-SIM
INSTALL_DIR is E:\Program Files (x86)\HP\Installers\CM_GL_ISEECLIENTCMS_WIN
RSC_INSTALLER_DIR is E:\Program Files (x86)\HP\Installers\CM_GL_ISEECLIENTCMS_WIN\RSC\Windows
Found msiexec.exe at C:\Windows\System32\msiexec.exe
SWM-SIM service exists
Running command is: "E:\Program Files (x86)\HP\RSSWM\SWM-SIM\SWM-SIMserviceController.exe" "'C:\Windows\System32\msiexec.exe' /i 'E:\Program Files (x86)\HP\Installers\CM_GL_ISEECLIENTCMS_WIN\RSC\Windows\iseeclient.msi' REBOOT=ReallySuppress ALLUSERS=1 INSTALLDIR='E:\Program Files (x86)\HP\Installers\CM_GL_ISEECLIENTCMS_WIN' /l*v 'E:\Program Files (x86)\HP\RSSWM\InstallLogs\RSSWM_Pkg_Logs\CM_GL_ISEEClientCMS_WIN\RSCMSIinstall.log' /qn"
ERRORLEVEL=-101
----- ISEE client install FAILED with ERRORLEVEL=-101 on Mon 03/04/2013 at 11:08:49.47 -----
Any ideas?
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03-06-2013 08:45 AM
03-06-2013 08:45 AM
Re: ISEE client install FAILED with ERRORLEVEL=-101
Hi Matthew,
What is your configuration ?
I got the same problem on a VM Windows 2008 R2 with a fresh install of IRSA A 5.80.
I have in the RSSWM\Logs\SWM-SIMcontext an error referring to a certificate problem:
"A certificate chain could not be built to a trusted root authority"
I didn't touch the HP SIM certificate.
I changed the date and time format (was in french put it in english US) but not better.
I will try after changing also the location (France to US)
Keep you posted
- Tags:
- certificate
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03-06-2013 09:04 AM
03-06-2013 09:04 AM
Re: ISEE client install FAILED with ERRORLEVEL=-101
Didn't work with new date and time format and location.
Same result with local admin...
I redownload the IRSA kit thinking maybe my exe is corrupted but no result...
Tell if you got something.
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03-06-2013 09:11 AM
03-06-2013 09:11 AM
Re: ISEE client install FAILED with ERRORLEVEL=-101
I worked on this for hours yesterday with an HP Technician and we could not get it to work. Our best guess is that somehow the client is not using the Windows account authentication correctly. You are supposed to install all these components as the same account you install HP SIM with while logged into the console of the server, not RDP.
I still have not found a solution and probably will not be able to get back to working on it until next week.
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03-06-2013 10:11 AM
03-06-2013 10:11 AM
Re: ISEE client install FAILED with ERRORLEVEL=-101
Thanks to my colleague (many thanks to him again !)
We managed to install IRSA A 05.80. It was a certificate problem.
Looks like some certificates were missing so we had to install them following the attached procedure.
It was made for another problem but it worked for this problem
Hope it will do the trick for you.
Peace
JohD
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07-02-2014 03:42 AM
07-02-2014 03:42 AM
Re: ISEE client install FAILED with ERRORLEVEL=-101
Hello.
1 Year later I had same issue.
But the download link is not available yet.
Is someone can share this certificate ?
Regards
JF Delahaye
http://teams1.sharepoint.hp.com/teams/isee-dc-eng/L2Docs/ScriptsWorkarounds/VerisignInter.p7b