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ISEE client recertification due to chgd sys handle

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Mel Burslan
Honored Contributor

ISEE client recertification due to chgd sys handle

Folks,

I have a problem with one of my system handles and my system does not get certified by the ISEE master servers at HP. Email I got back is saying "contact your HP rep."

I want to try this with the serial number of the machine instead of the handle but no matter what I did, I can not make the server create a new case for entitlement of my system serial number instead of the system handle like the one it creates when you first install the ISEE client.

What do I need to do short of removing and reinstalling the ISEE client to accomplish this ?

TIA...
________________________________
UNIX because I majored in cryptology...
2 REPLIES
Frauke Denker_2
Esteemed Contributor
Solution

Re: ISEE client recertification due to chgd sys handle

Hello,
if you changed the entitlement information and no automatic entitlement check is generated, you can use the entitlment script. The name an path depends on the OS but I think that for linux, HPUX and Tru64 it is /opt/hpservices/RemoteSupport/bin/iseeEntitlement and for windows it is C:\Program Files\Hewlett-Packard\ISEE\RemoteSupport\bin\iseeEntitlement.cmd (be sure to run this at the local console). This should generate an entitlement incident.
Regards
Frauke
Mel Burslan
Honored Contributor

Re: ISEE client recertification due to chgd sys handle

Thanks for your assistance.
________________________________
UNIX because I majored in cryptology...