ISEE generate your own alerts to HP

[Paul Brear_1]

I want to be able to run a script that generates an alert to let the ISee response centre know that i am resetting tape drives etc so they dont call me about that sort of thing. I get a fibre alert when the tape unit (SL500) goes off line if the support guys reset it. Is there anyway to generate your own isee alert that says " resetting tape unit -please ignore following messages" then another to say "tape unit reset - please call if any further errors etc" ?

Cheers,
Paul

[Liem Nguyen · Accepted solution]

Paul,

You can shut off rstListener before performing routine maintenance (i.e. reset tape drive..), then turn it back on after you are done:

#/sbin/init.d/rstemsListener stop

(this stops the "rstListener" which listens on port 1402 for messages from EMS).

To re-enable ISEE using the following command:

#/sbin/init.d/rstemsListener start

Regards,

[Frauke Denker_2]

Hello,
what OS do you use?? As tape messages are not transmitted via ISEE I assume that you use some other system. So which OS and which diagnostic do you use??
Regards
Frauke

[Paul Brear_1]

System is HPUX 11.xx
the error is generated by the fiber fabric
on the cards to ems.
I will try the above to stop/start the listener and see what happens on a dev box.

Thanks
Paul