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ISEE

Nobody's Hero
Valued Contributor

ISEE

Anyone out there using ISEE yet? If not I would recommend installing and testing it. It will replace Predictive Support by June of next year.

My question is..

What happens if you forget your login Motive password?
UNIX IS GOOD
5 REPLIES
MTSU_SAN
Regular Advisor

Re: ISEE

I guess no one ever got back to you on this--I have the same problem and was wondering if you determined how to reset the password?
Stefan Stechemesser
Honored Contributor

Re: ISEE

The password is in the file /opt/hpservices/etc/motprefs. As root, you can delete the Password after the Keyword "AGENT_PASSWD". Make a backup copy of the old motprefs before you modify it ;-)
MTSU_SAN
Regular Advisor

Re: ISEE

Well, I deleted the password, and it won't let me in with no password, either. Any other suggestions?

Re: ISEE

Deleting the password from this file didn't work for me either. Any other suggestions?
Stefan Stechemesser
Honored Contributor

Re: ISEE

Hi,

I just tried again, and it worked. I did not include the information that ISEE has to be restarted.

1.) /sbin/init.d/hpservices stop
2.) vi /opt/hpservices/etc/motprefs
-remove the xxxxxxxx after AGENT_PASSWD
-check for the username "AGENT_USER"
3.) /sbin/init.d/hpservices start
4.) go to the UI, login as the user, specified by "AGENT_USER", leave the passwd field empty.

best regards

Stefan