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Insight Remote Support

Steven Clementi
Honored Contributor

Insight Remote Support

Is HP IRS supported on an HP Storage Server? I have not seen it specifically mentioned anywhere, only that it is supported on 2003 standard/enterprise x32 and x64.

"Windows Storage Server 2003 R2 x64" to be more precise as per the OS.

When I try to install the Remote Software Manager, it simply closes out and says that a version already installed is the same or newer.

There does not seem to be a way to access the installed version though.

I downloaded RSSWMv05.16 and it reports that 5.20 is installed. if I try to use the "configonly" switch it errors out after the second screen where you specify your company name and location.

Anyone else having a problem, or have a fix?

Steven
Steven Clementi
HP Master ASE, Storage and Clustering
MCSE (NT 4.0, W2K, W2K3)
VCP (ESX2, Vi3, vSphere4, vSphere5)
RHCE
NPP3 (Nutanix Platform Professional)
4 REPLIES
Steven Clementi
Honored Contributor

Re: Insight Remote Support

output when I try to install/config...
Steven Clementi
HP Master ASE, Storage and Clustering
MCSE (NT 4.0, W2K, W2K3)
VCP (ESX2, Vi3, vSphere4, vSphere5)
RHCE
NPP3 (Nutanix Platform Professional)
Steven Clementi
Honored Contributor

Re: Insight Remote Support

This was fixed.

The problem was that there were some ISEE etries still in the registry that were causing problems with the setup program.

Once cleaned, the install ran no problems.


Steven
Steven Clementi
HP Master ASE, Storage and Clustering
MCSE (NT 4.0, W2K, W2K3)
VCP (ESX2, Vi3, vSphere4, vSphere5)
RHCE
NPP3 (Nutanix Platform Professional)
ehuang
Super Advisor

Re: Insight Remote Support

Steven, how did you clean up the left-over registry of ISEE? Many thanks.
Steven Clementi
Honored Contributor

Re: Insight Remote Support

Ope nthe registry with an editor and use the search feature. Search for ISEE and/or RSSWM. It's been a while now, I don;t remember if there was more patterns to search for. if i stumble upon it again, I will update.

Steven
Steven Clementi
HP Master ASE, Storage and Clustering
MCSE (NT 4.0, W2K, W2K3)
VCP (ESX2, Vi3, vSphere4, vSphere5)
RHCE
NPP3 (Nutanix Platform Professional)