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03-23-2017 07:40 AM - edited 03-23-2017 07:40 AM
03-23-2017 07:40 AM - edited 03-23-2017 07:40 AM
Insight remote support 7.7.0.0020 java.exe high cpu load - can not delete systems
After latest update to 7.7.0.0020 i can see high cpu load by java.exe from HP\RS\jre\bin\java.exe also I can not remove systems from Insight remote support.
I tried also from command line: cmd>rsadmin remove -devices xxx.xxx.xxx.xxx, it takes a while and after that i get the message: Failed to disable device xxxxxxx--xxxxxx-xxxxx-xxxxx-xxxx
I treid to stop start with no success.
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04-20-2017 06:40 PM
04-20-2017 06:40 PM
Re: Insight remote support 7.7.0.0020 java.exe high cpu load - can not delete systems
Would advice you to log a case with HPE IRS Support team. Have to isnatlled the latets patch for IRS v7.7 , as it does resolves a lot of issues.
Sanjay Mundhra
I am a HPE Employee
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04-21-2017 05:34 AM
04-21-2017 05:34 AM
Re: Insight remote support 7.7.0.0020 java.exe high cpu load - can not delete systems
I already solved this by opening a case at hp, they applied a patch from
lab guys and after that I was able to delete the system. Actually there was
a problem with database consistency, system was visible in IRS gui but in
database there was no system like that.
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05-31-2019 03:15 AM
05-31-2019 03:15 AM
Re: Insight remote support 7.7.0.0020 java.exe high cpu load - can not delete systems
Hello,
I have the same problem. Can you share the Fix to apply on HPE RS system?
Thnk's
Arnaud