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Install of IRS hangs when trying to contact HP

larsjohansen
Occasional Contributor

Install of IRS hangs when trying to contact HP

Hi,

 

Im updating my IRS installation after I got warning that the service obligation wil expire in September.

 

My problem is that the install hangs "checking secure connectivity to the HP support center",  Its is about 90% finished, but it just stands there, its been at that point for 48hours now.

 

No Windows firewall are enabled, no Antivirus w/ firewall is on, and the firewall connected to the internet has internet wide open from and to this host.

 

any tips to resolve this?

2 REPLIES
Gon
Occasional Visitor

Re: Install of IRS hangs when trying to contact HP

Did you get a solution for this?

BPE
Esteemed Contributor

Re: Install of IRS hangs when trying to contact HP

I saw this problem at some installations. If you do not depend on automatic IRS software update you can stop the process and in most case your HW Monitoring will work. The error happens on system which do not have all sw prereq's. In some cases it could also be a firewall issue. Task Manager ->performance ->resource monitor helps to check on which process the system is waiting.