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тАО08-31-2010 01:03 AM
тАО08-31-2010 01:03 AM
Installation Problems with HP RSA_5.5
i have some Problems with installation of RSA_A5.5.
The Problem is, the Remote Support Configuration Collector Extension RSCCE install is faild.
Error Code 1622
Log is in attachment.
Thanks for Help.
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тАО08-31-2010 06:19 AM
тАО08-31-2010 06:19 AM
Re: Installation Problems with HP RSA_5.5
We had no problem to send service events to HP.
I was also able to configure EVA and P4300 data collections inside HP SIM.
The collection worked with out a problem.
I guess the installation procedure perhaps found something from an older installation.
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тАО08-31-2010 06:52 AM
тАО08-31-2010 06:52 AM
Re: Installation Problems with HP RSA_5.5
How can i uninstall all modules from RemoteSupport?
Or do i have to uninstall all manualy?
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тАО08-31-2010 07:33 AM
тАО08-31-2010 07:33 AM
Re: Installation Problems with HP RSA_5.5
If you had an installation of Remote Support or ISEE before on the system you should ask HP RSP/Tools support for advice.
You will find in the same documentation a list of components you need to uninstall before you install RSA if you had ISEE on the system.
But take care the name isee is still used inside file names for RSA RSclient.
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тАО09-01-2010 07:07 AM
тАО09-01-2010 07:07 AM
Re: Installation Problems with HP RSA_5.5
i have uninstall all product from the older version.
After new install. Same Error.