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Integrating HPSIM and ISEE

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Juan de Los Palotes
Frequent Advisor

Integrating HPSIM and ISEE

Hi guys

I'm new on this products, I have to install ISEE on 4 Windows Servers, but I want to use HPSIM to send message from ISEE Client to HP Support Service. How can I make this configuration on ISEE Client and HPSIM Server?

Thank's in Advance
Liem Nguyen
Honored Contributor

Re: Integrating HPSIM and ISEE


HPSIM alone will not be able to send incidents to HP, you need to install Remote Support Essential:

However, ISEE itself can send incidents to HP, we called this ISEE v. 3 (A.03.95.5xx), while HPSIM + RSP is called ISEE v. 5 (A.05.xx).

With HPSIM + RSP, there is no need to install ISEE client software on each Windows machine. They don't work together.

Hope this helps,

Juan de Los Palotes
Frequent Advisor

Re: Integrating HPSIM and ISEE

Hi Liem

Thanks a lot for your response. Where can I download that version for ISEE??

Trusted Contributor

Re: Integrating HPSIM and ISEE

Hi Carlos,

Download the HP-SIM kit V5.1 or newer from Select the component "Remote Support Software Manager".
Before you continue with the next step, check that you have connection to and via port 443.
The A.05.05 HP Service Essentials Remote Support Pack CMS Prerequisites and Managed Systems Configuration Guide (PN 5992-4049) describes the next steps.