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тАО03-12-2009 02:26 PM
тАО03-12-2009 02:26 PM
Issues installing Remote Support Software Manager
If I look at the log file in C:\Documents and Settings\jonesd2adm\Application Data\hp\rsp\1.0.3272.22300 it shows
3/12/2009 5:54:09 PM [DEBUG] UpdateAllForm: Package Installations are complete.
3/12/2009 5:56:06 PM [DEBUG] Interactive install returned a status message of:
3/12/2009 5:56:06 PM [DEBUG] Interactive install returned a return code of: 0
3/12/2009 5:56:06 PM [DEBUG] Interactive install returned the a Cancelled status of: False
3/12/2009 5:56:06 PM [DEBUG] Interactive install returned an UpdateAllSucceded status of: False
3/12/2009 5:56:06 PM [DEBUG] Update All did not succeed. Therefore setting return code to -1.
I have run through this initialization several times now with the same result.
Any suggestions on what to do next would be appreciated.
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тАО03-12-2009 11:35 PM
тАО03-12-2009 11:35 PM
Re: Issues installing Remote Support Software Manager
Did you install the SIM/RSP on C: or other drive ? I installed it on another disk and HP support suspect that mite be the problem,
but it is still under investigation
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тАО03-13-2009 03:28 AM
тАО03-13-2009 03:28 AM
Re: Issues installing Remote Support Software Manager
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тАО03-13-2009 06:25 AM
тАО03-13-2009 06:25 AM
Re: Issues installing Remote Support Software Manager
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тАО03-13-2009 07:29 AM
тАО03-13-2009 07:29 AM
Re: Issues installing Remote Support Software Manager
It sounds like the issue is that WEBES failed to install. RSSWM does not consider itself configured until all mandatory components (including WEBES) are successfully installed.
The WEBES install log files are under _INSTALLDIR_\CM\RSSWM_Pkg_Logs\CM_GL_WEBES_WIN (where _INSTALLDIR_="C:\Program Files\HP" by default). These files will hopefully explain the problem with the WEBES install.
Once WEBES can be installed, if you re-run the RSSWM initialization, it should complete successfully.
Best Regards,
-Andy Claiborne
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тАО03-13-2009 01:03 PM
тАО03-13-2009 01:03 PM
Re: Issues installing Remote Support Software Manager
I found and looked at the WEBES install log file and the only obvious error I could find was a failed attempt to install SQL Server 2005 express. The server already has full-blown SQL installed so it's odd that it was even trying.
".Net Framework 2.0 is INSTALLED On this Server. Proceeding with SQL Server 2005 Express SP2 Installation..."
"SQL Server Installation is in progress. This will take a few minutes. Please wait..."
SQLEXPR.EXE /qn /settings "C:\Program Files\HP\Installers\WEBES\SqlServerInstall.ini"
"SQL Server 2005 Express SP2 Installation Error Code: 28086"
"SQL Server 2005 Express SP2 Installation was NOT Successful. Please refer to C:\Program Files\HP\Installers\WEBES\WebesSQLServer.htm File for Installation of SQL Server."
WEBESDB Instance Already Found on this Server. Deleting SQLServerInstall.Log File
Deletion of SQLServerInstall.Log File DONE
"SQL Server 2005 Express SP2 Installed Successfully"
"SQLCMD PATH VALUE =c:\Program Files\Microsoft SQL Server\90\Tools\binn\sqlcmd"
WEBES.exe "/v ANSWERFILE="C:\Program Files\HP\Installers\WEBES\answerfile.txt" SILENTINSTALL="TRUE" REBOOT=\"REALLYSUPPRESS\" /lvx WEBES54.i.log /qr"
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тАО03-18-2009 01:58 PM
тАО03-18-2009 01:58 PM
Re: Issues installing Remote Support Software Manager
Check the WEBES logs. If you see and "Error Code:1706" message anywhere, then your issue is with the Microsoft SQL Server Native Client. Use the Add/Remove Programs, reboot, then attempt installation again.
I have seen this type of error in the previous release of RSP
Good luck
Anthony
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тАО03-19-2009 05:44 AM
тАО03-19-2009 05:44 AM
Re: Issues installing Remote Support Software Manager
"SQL Server 2005 Express SP2 Installation Error Code: 1618"
and
"SQL Server 2005 Express SP2 Installation Error Code: 28086"
I went ahead and tried the uninstall you suggested, reboot the box then tried re-initializing RSSM but the install failed again.
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тАО04-06-2009 05:47 AM
тАО04-06-2009 05:47 AM
Re: Issues installing Remote Support Software Manager
I have 3 customers with the WEBES problem, where the log file contains the message
"SQL Server 2005 Express SP2 Installation Error Code: 1706"
"SQL Server 2005 Express SP2 Installation was NOT Successful. Please refer to C:\Program Files\HP\Installers\WEBES\WebesSQLServer.htm File for Installation of SQL Server."
"SQLCMD PATH VALUE =C:\Program Files\Microsoft SQL Server\90\Tools\binn\sqlcmd" "
Since I'm not the SQL expert I really don't know how to solve this issue. Can you please provide some more information on Microsoft SQL Server Native Client, what exactly needs to be done to solve this problem, or at least what exactly did you do to solve this issue?
Thank you
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тАО04-06-2009 05:41 PM
тАО04-06-2009 05:41 PM
Re: Issues installing Remote Support Software Manager
This should go into a seperate thread, but the answer to the your question
If you check the WEBES logs, you may find #"SQL Server 2005 Express SP2 Installation Error Code: 1706".
To Fix :-
1. Uninstall the "Microsoft SQL Server Native Client" via Add/RemovePrograms
2. Reboot
3. Attempt re-installation
Anthony