Issues installing Remote Support Software Manager

[Alexander A]

I've had a similar problem - every package installed but WEBES. After reading the install log files i discovered that the webes installation failed to install SQL because it was already installed (HPSIM runs on a local sql express).

In any case, for this customer (the only one that does not use a remote SQL) I've decided to disable "automatic install" and live with WEBES having the status "failed". It still works and alarms are successfully delivered to HP.

Maybe someday HP will fix these installation scripts...

[Pawan Rawat_1]

Hi Doughlas,

I might be late ,but I also faced the same problem while installing package.It failed on WBEM Package with timeout error.

I fixed this issue by uninstalling older version of wbem from Add/Remove Program and then manually installing wbem software.After that it shows in package list with no error

Thanks
Pawan