Monthly Contract Warranty Query Returns 1/1/3000 End Date

[MLeeper]

SIM 5.2 SP2 monthly Contract Warranty task is returning the following dates on some servers:

Start date - 1/1/2000 12:00 AM CST
End date - 1/1/3000 12:00 AM CST
Contract Status - Contract

The SIM DB reflects "Evergreen" as contract type.

Even though a 1000 year warranty contract sounds appealing, it's obviously wrong.

Most other servers return correct information.

Has anyone seen this problem?

[Rancher]

I am seeing this as well on a few of my servers, 3 different models.

[JasonF]

I'm seeing this as well only I get "Evergreen" as both warranty type and Start/End date.

It would be great if someone from HP would respond with an explanation for this.

[AdamJ]

We had the same problem which is fixed now. For some reason when we filled in both the Product number and Customer-Entered product number fields on the System Information page for the servers they returned the correct warranty information after we did another C&W collection.

Adam

[JasonF]

Unfortunately that didn't work for us. I spent a bit of time on the phone with HP concerning this issue. It's looking like some type of database bug or something. the C&W status shows dates but if you look in the Entitlement areas they show Evergreen and the RSP notes say there is some type of mismatch between us and HP. I have a case opened with them for 2nd level assistance. I will post results here if I receive anything worthy of reposting.

[Rancher]

Our issue is a little different. In Insight, the C/W information is correct. The report is worng. When I run a report, the warranty end date shows as 1/1/3000 for 7 servers out of 167!

[Ueffing]

hello,

did somebody found any new information or maybe a solution for this behaviour.

Thanks.

[JasonF]

Currently our issue is caused by missing data on HP's side. When Contract or Warranty Entitlement information is missing from the RSP database it returns 'Evergreen' instead of a null or something obvious. I am still working with HP to get this cleaned up.

[babecassis]

I'm having the same issue; however for me its happening to roughly 20 of 263 servers and also only in the reports. For me this is particularly annoying as this is really the reason I got SIM going in the first place.

Damn you, Murphy and your laws!

[babecassis]

Have you had any luck resolving this?