My IRS server stopped receiving snmp traps

[ALHPE]

Hello,

my IRS server has stopped to receive snmp traps from Linux servers and san switches.

Configuration: vmware virtual machine with Microsoft Windows server 2012 R2 Standard. IRS version 7.9.0.0075..

From a couple of months IRS is unable to receive snmp traps. Monitoring with wireshark snmp traps appear to be arriving to the server but not to IRS software . No firewall is active, internal or external, snmp services reinstalled, IRS software updated. All other protocols are working correctly, events from wbem or RIBCL are registered.

Anyone ha s ideas?

thanks in advance

Alfredo

[toddg1]

Hi Alfredo,

Have you made certain that both Insight RS services are running?   (in the Services control panel)

• HPE Insight Remote Support
• HPE Insight Remote Support Event Receiver 

Have you made sure that the Windows SNMP Trap receiver (Insight RS relies on that) is running - this is part of the operating system that you had to enable when you first installed Insight RS (or it wouldn't let you install).

• SNMP Trap

If WBEM/WMI and other protocols are working as expected, I would start by looking at the Windows SNMP trap services.

If all of these are running, then I think your next best step is to engage with HPE Support to get help resolving this.

[ALHPE]

Hello,

I already tried your good suggestions, but no way. You are right when you say the last chance is open a case.

I'll o it soon

thanks

Regards

[ALHPE · Accepted solution]

hello,

just for info. I found the solution. there was a java.exe process allocating port 162. killed it and all is functioning. I'll do a little bit bit of investigation to understand what is starting this process.

regards

Alfredo

[toddg1]

Great news, Alfredo!