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10-30-2013 07:13 AM
10-30-2013 07:13 AM
No longer automatically creating support tickets
I installed a fresh copy of SIM 7.2 and RS Advanced 5.8 because our old 7.1 server stopped automatically creating support tickets for things like bad hard drivers, etc. I've followed all the documentation with no success. Please help me get this going, I feel like I'm spending more time tring to get SIM to work then doing my actual job.
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11-07-2013 02:17 PM
11-07-2013 02:17 PM
Re: No longer automatically creating support tickets
Hello Sean_RWB,
First, I recommend contact the Insight Remote Support Team. They will be able to assist. Please refer to this location: