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No part or spart part numbers on data collection?

Sean Murray_1
Regular Advisor

No part or spart part numbers on data collection?

Is there any place that holds this info.
I see it when a remote support call is placed, so where is it getting that info from?
Thanks.
4 REPLIES
BPE
Esteemed Contributor

Re: No part or spart part numbers on data collection?

Hello Sean

I guess your running a current IRSA or IRSS installation. If you use Proliant some of the partnumbers are stored in the SNMP MIB of the monitored system Insight Agent.

I once checked the traffic between SIM with OSEM and Remote Support Client.
After the error trap OSEM was asking in the Proliant for aditional information. Since WEBES 6.0 we are no longer using OSEM. I didnt had the time to check if it is still done the same way.

BPE
Sean Murray_1
Regular Advisor

Re: No part or spart part numbers on data collection?

Thank you. I will rake a look and let you know.
We are using WEBES at this point as well.
Only thing not current is SIM (5.3 SP1) which I plan to update very soon.
Sean Murray_1
Regular Advisor

Re: No part or spart part numbers on data collection?

These are Proliants by the way.
Where is the local MIB file?
Sean Murray_1
Regular Advisor

Re: No part or spart part numbers on data collection?

Dumb question. I found them.