- Community Home
- >
- Services
- >
- Insight Remote Support
- >
- Not show information on entitlement
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-12-2012 11:37 PM
11-12-2012 11:37 PM
Not show information on entitlement
Hi Expert IRSA,
When I search from HP SIM box it's show information of the item that I'm search but when clock on Option -> Remote Support Configuration and Service --> entitlement -> in search box input the name or IP -> the search item now show.
How to solve the problem?
- Tags:
- HPE SIM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-13-2012 12:14 AM
11-13-2012 12:14 AM
Re: Not show information on entitlement
Hi,
The device does not appear in the entitlement tab since it does not have the appropriate parameters set in the Edit System Properties page for the device is SIM. Check if Device Type, Device subtype, Model and OS properties are set correctly. Unless this is set correctly, the device does not get "Remote Support Enabled' and only such devices appear in the Entitlement tab.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-13-2012 02:17 AM
11-13-2012 02:17 AM
Re: Not show information on entitlement
Hi,
Perhaps the easiest way to make sure that you see the device under RSCS-> entitlement tab is by making sure that the device is correctly discovered and Identified by HP-SIM. Every device that is monitored will have certain protocols associated with it under "system credentials" in HP SIM tools and links tab for that device, we need to make sure we set the correct protocols (for e.g., ProLiants can use SNMP or WBEM/WMI) and their credentials. This will help SIM in identifying the system correctly, and filling up its "system properties" page with the right details. These are the details that are checked by IRSA to make sure the device is eligible for IRSA based support. This is the right way to do it. You can get the system listed in RSCS->entitlement tab by editing the system properties page in SIM, but that does not guarantee that the device will be monitored correctly, or it will be able to send a notification to SIM/IRSA, unless we also make sure that the correct protocols are set, and the right agents are installed on your end point node, so that it can talk to SIM/IRSA.
Hope this helps!