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тАО05-31-2007 12:54 AM
тАО05-31-2007 12:54 AM
OSEM not removed properly
Installed HP SIM 5.1 w/ Remote Support and when trying to install the latest version of OSEM I receive the error message 'Open Service Event Manager' service is not completely removed. **A logoff adn logon could resolve this. I have logged off and on again, removed Remote support and reloaded it. OSEM has never showed up Add/Remove programs to remove it. Any suggestions?
2 REPLIES 2
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тАО06-01-2007 12:01 AM
тАО06-01-2007 12:01 AM
Re: OSEM not removed properly
Leigh, Two things you may have to do. #1 - Look in C:\OSEM Backup or C:\Backup OSEM (I forget which name it is) and delete that folder. #2 - Do a regedit and do a find on "OSEM" and delete all folders and keys that are associated with it. (obviously export the complete registry before doing this). Also, check in your services and see if Open Service Event Manager service is running...that might tell you if the service still exists at all.
Good luck!
Good luck!
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тАО03-13-2008 07:34 AM
тАО03-13-2008 07:34 AM
Re: OSEM not removed properly
Hi
check if following procedure would help you. I understand from yur query, when you try to install OSEM from SWM, you get a error of previous components.
1. Stop the OSEM service - net stop crsm5invoker
2. Rename the OSEM directory to osem.old
3 Regedit Delete HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CRSM5Invoker
4 Regedit Delete HKEY_LOCAL_MACHINE\Software\HP\OSEM
The OSEM removal script detects something wrong if crsm5invoker.exe still exists after removing OSEM
5a. del %windir%\system32\crsm5invoker.exe
5. Reboot
6. Install OSEM
If old data/configuration is not important we can stop here
7. Stop the OSEM service - net stop crsm5invoker
8. copy ..\osem.old\working.props,..\osem.old\hosts.txt,..\osem.old\communities.txt,..\osem.old\ms\*.* and finally ..\osem.old\notifications\*.* to ..\osem
9. start the OSEM service - net start crsm5invoker
check if following procedure would help you. I understand from yur query, when you try to install OSEM from SWM, you get a error of previous components.
1. Stop the OSEM service - net stop crsm5invoker
2. Rename the OSEM directory to osem.old
3 Regedit Delete HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CRSM5Invoker
4 Regedit Delete HKEY_LOCAL_MACHINE\Software\HP\OSEM
The OSEM removal script detects something wrong if crsm5invoker.exe still exists after removing OSEM
5a. del %windir%\system32\crsm5invoker.exe
5. Reboot
6. Install OSEM
If old data/configuration is not important we can stop here
7. Stop the OSEM service - net stop crsm5invoker
8. copy ..\osem.old\working.props,..\osem.old\hosts.txt,..\osem.old\communities.txt,..\osem.old\ms\*.* and finally ..\osem.old\notifications\*.* to ..\osem
9. start the OSEM service - net start crsm5invoker
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