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Open incidents in ESC

Marius Bower
Occasional Advisor

Open incidents in ESC

We had a VMS cluster setup which generated a entitlement check every 2 minutes and we discovered it to late. The problem is that we now have +- 8000 incidents open on the SPOP. Is there a quick way to get rid of these incidents except using Motive Insight to close them. I also suspect that this is causing the SPOP not to function correctly. The VMS issue has been resolved in the mean time.
2 REPLIES
Frauke Denker_2
Esteemed Contributor

Re: Open incidents in ESC

Hello Marius,
the incidents should get close as soon as they are closed at HP. If this does not work and there are a lot of incidents, it might be a good idea the reconnect the client to the SPOP. (I hope/guess that the reconnectToServer script also exists on VMS systems). This will remove the client from the SPOP including all incidents and then reconnect it.
Regards
Frauke
Marius Bower
Occasional Advisor

Re: Open incidents in ESC

Hello Frauke,
The ISEE client was re-installed on this system and now I know why all the open incidents disappeared from the open incident queue. Thank you for this information.
Regards
Marius