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Problem installing ISEE on HP-UX 11.11

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David L Brewster
Frequent Advisor

Problem installing ISEE on HP-UX 11.11

I am trying to install ISEE on one of our HP-UX boxes.
I have downloaded the proper software from hp.com.
I have placed it in my /tmp/depots which is a registered depot.
# hostname
medusa
# uname -a
HP-UX medusa B.11.11 U 9000/800 1406602341 unlimited-user license
# pwd
/tmp/depot
# ls -l *.depot
-rw-r--r-- 1 root sys 829440 Apr 12 09:55 VAEHbundle_1.02.01_HP-
UX_B.11.00_32+64.depot
#

Based on the installation guide, I am running the following command:
#swinstall -s /tmp/depot/VAEHbundle_1.02.01_HP-UX_B.11.00_32+64.depot ISEEPlatform

I get an error and I don't know why or what to do.
PS: I've never done this before!

Any help anyone could provide would be appreciated!

Dave

======= 04/12/06 09:55:53 EDT BEGIN swinstall SESSION
(non-interactive) (jobid=medusa-0186)

* Session started for user "root@medusa".

* Beginning Selection
* Target connection succeeded for "medusa:/".
ERROR: Could not apply the software selection "ISEEPlatform"; it is
not available from depot or root
"medusa:/tmp/depot/VAEHbundle_1.02.01_HP-UX_B.11.00_32+64.depot".

* Software selection failed for
"medusa:/tmp/depot/VAEHbundle_1.02.01_HP-UX_B.11.00_32+64.depot".

ERROR: No software has been selected.
ERROR: Cannot continue the "swinstall" task.
* Selection had errors.



======= 04/12/06 09:56:01 EDT END swinstall SESSION (non-interactive)

12 REPLIES
Liem Nguyen
Honored Contributor

Re: Problem installing ISEE on HP-UX 11.11

David,

The package you are trying to install is for Virtual Array Event Handler (VAEH), what you should do is go back to the download site, select ISEE, then pull down to the bottom of the list, you will find the ISEE package for your Server. The version should ve A.03.95.026.

Hope this helps,
David L Brewster
Frequent Advisor

Re: Problem installing ISEE on HP-UX 11.11

Hi Liem:

Thanks for the response.
Installing the proper software is certainly a good idea!
I did get an error when running swinstall:


* Beginning the Configure Execution Phase.
NOTE: Upgrading from ealier version of client
NOTE: Email options are successfully added.
NOTE: HPUX version is B.11.11
WARNING: ISEE was unable to send an entitlement incident.
Please check /var/opt/hpservices/log/submitIncident.log for more
information.
ERROR: The "configure" script for "ISEE-Chorus" failed (exit code
"1"). The script location was
"/var/tmp/BAAa19206/catalog/ISEE-Chorus/pfiles/configure".
* This script had errors and the execution of this product
cannot proceed until the problem is fixed. Check the above
output from the script for further details.

The script is no longer in /var/tmp.
Is there something else I need to install?

Thanks for all of your help,
Dave
Liem Nguyen
Honored Contributor

Re: Problem installing ISEE on HP-UX 11.11

Dave,

Please take a look at /var/adm/sw/swinstall.log or you can upload the file here.

I can't figure out why it tried to send the Entitlement incident during the initial installation.

Regards,
David L Brewster
Frequent Advisor

Re: Problem installing ISEE on HP-UX 11.11

Hi Liem:

I am attaching the relevant entry from swinstall.log.

Do I need to set enable_dependencies = false?

Dave
Liem Nguyen
Honored Contributor

Re: Problem installing ISEE on HP-UX 11.11

Dave,

Please make sure you have the correct Online Diagnostic version (run cstm to find version). The current is A.49.xx.

Also, please make sure you have the requirement patches:
http://h61001.www6.hp.com/ISEE_Support/HPUX_PatchListA.03.95.html#11.11_conserv

btw: What is the model number for this Server?

Hope this helps,

Regards,

David L Brewster
Frequent Advisor

Re: Problem installing ISEE on HP-UX 11.11

Thanks again for your response.
We have version A.47.00 for cstm.
How can I upgrade?

I checked and all patches are installed.

The model number is K580.

I went back into swinstall and the error message I got was that ISEE was already installed. Shall I continue with the configuration?
DCE
Honored Contributor

Re: Problem installing ISEE on HP-UX 11.11


David,

It is sometimes better to remove the old package entirely with swremove, then install the newer version as a fresh install.

Just make sure you have a hard copy of your registration info before you remove the older version
Liem Nguyen
Honored Contributor

Re: Problem installing ISEE on HP-UX 11.11

Dave,

swremove ISEEPlatform should remove ISEE.
Also, check to make sure VAEH component is no longer there. If it's, remove it too. I know you did attempt to install VAEH at one time.

Regards,
David L Brewster
Frequent Advisor

Re: Problem installing ISEE on HP-UX 11.11

Looks like it installed!
Ran swremove on ISEEPlatform and redid swinstall.
No errors!

Trying to configure...
We do not use a proxy server, but it seems as if HP cannot login to pandora and is then trying to use the proxy (which we don't use).
I'm re-booting my system now and will try again.

Your help has been great! I do appreciate it!

Dave
Liem Nguyen
Honored Contributor

Re: Problem installing ISEE on HP-UX 11.11

Dave,

After installing, make sure mad and rstemsListener are running:
ps -ef | grep mad
ps -ef | grep ems

Then logon http://hostname:5060/start.html
and fill in the Contact, Company, make sure to leave Server Name = "blank", skip Proxy Server = (if you don't need to have it), then Submit.

If you see the next screen with Serial number, Product ID, Entitlement ID...then it's working. Continue with the Entitlement info and Submit, you should get an email from HP confirming your installation.

While you are there, check Open incidents and you should see a few there.

Regards,
Liem Nguyen
Honored Contributor
Solution

Re: Problem installing ISEE on HP-UX 11.11

Dave,

You are all done, great job!

We received incidents from your Server (pandora) around 11:06 AM

Entitlement was verified with: serial number "3717A39490" and product number "A3562A"
Entitlement Status = VALID

Regards,
David L Brewster
Frequent Advisor

Re: Problem installing ISEE on HP-UX 11.11

All is good!
Thanks Liem!