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Problem with Insight Control 6.2 Update 1 and Remote Support Client.

Micke_Ch_1
Frequent Advisor

Problem with Insight Control 6.2 Update 1 and Remote Support Client.

Hi!

I have noticed that Insight Control 6.2 Update 1 have a problem. Not to the products it updates but to the Insight Remote Support program
I thought that this was tested due to the fact that it has been a similar problem earlier with System Management Homepage and Remote Support Client.
It seems that has something with PHP to do.

As HP support did not believe me I have tested in my own LAB.

The problem is the new System Management Homepage 6.2.2.7. Update 1 install this and after a lot of information is gone under Remote Support Client part of Insight Control.
If you uninstall SMH 6.2.2.7 and install the earlier version 6.2.1.14 it works again.

Best Regards
/Micke Ch
2 REPLIES

Re: Problem with Insight Control 6.2 Update 1 and Remote Support Client.

Hi Micke,

I had the same problem, even if I had version of Insight Control 6.1 and IRSA 5.50. I followed your advice to uninstall SMH 6.2.2.7 and install the earlier version 6.2.1.14, and now everything works correctly.

Thank you.
Adila
JonInfrastructure
Occasional Advisor

Re: Problem with Insight Control 6.2 Update 1 and Remote Support Client.

Hi Guys.
Thanks for your solution, worked like a charm.
To help other people that might be searching for this solution I'll put a few keywords/tags in my post.

Tags:
"Unable to run entitlment"
"Contract and Warranty information has not been filled with required entries for RS"
"Information Missing from Entitlment Page"