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тАО01-04-2011 12:24 AM
тАО01-04-2011 12:24 AM
Problem with Insight Control 6.2 Update 1 and Remote Support Client.
Hi!
I have noticed that Insight Control 6.2 Update 1 have a problem. Not to the products it updates but to the Insight Remote Support program
I thought that this was tested due to the fact that it has been a similar problem earlier with System Management Homepage and Remote Support Client.
It seems that has something with PHP to do.
As HP support did not believe me I have tested in my own LAB.
The problem is the new System Management Homepage 6.2.2.7. Update 1 install this and after a lot of information is gone under Remote Support Client part of Insight Control.
If you uninstall SMH 6.2.2.7 and install the earlier version 6.2.1.14 it works again.
Best Regards
/Micke Ch
I have noticed that Insight Control 6.2 Update 1 have a problem. Not to the products it updates but to the Insight Remote Support program
I thought that this was tested due to the fact that it has been a similar problem earlier with System Management Homepage and Remote Support Client.
It seems that has something with PHP to do.
As HP support did not believe me I have tested in my own LAB.
The problem is the new System Management Homepage 6.2.2.7. Update 1 install this and after a lot of information is gone under Remote Support Client part of Insight Control.
If you uninstall SMH 6.2.2.7 and install the earlier version 6.2.1.14 it works again.
Best Regards
/Micke Ch
2 REPLIES 2
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тАО01-10-2011 02:50 AM
тАО01-10-2011 02:50 AM
Re: Problem with Insight Control 6.2 Update 1 and Remote Support Client.
Hi Micke,
I had the same problem, even if I had version of Insight Control 6.1 and IRSA 5.50. I followed your advice to uninstall SMH 6.2.2.7 and install the earlier version 6.2.1.14, and now everything works correctly.
Thank you.
Adila
I had the same problem, even if I had version of Insight Control 6.1 and IRSA 5.50. I followed your advice to uninstall SMH 6.2.2.7 and install the earlier version 6.2.1.14, and now everything works correctly.
Thank you.
Adila
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тАО01-13-2011 03:23 PM
тАО01-13-2011 03:23 PM
Re: Problem with Insight Control 6.2 Update 1 and Remote Support Client.
Hi Guys.
Thanks for your solution, worked like a charm.
To help other people that might be searching for this solution I'll put a few keywords/tags in my post.
Tags:
"Unable to run entitlment"
"Contract and Warranty information has not been filled with required entries for RS"
"Information Missing from Entitlment Page"
Thanks for your solution, worked like a charm.
To help other people that might be searching for this solution I'll put a few keywords/tags in my post.
Tags:
"Unable to run entitlment"
"Contract and Warranty information has not been filled with required entries for RS"
"Information Missing from Entitlment Page"
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.
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