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Problem with Insight Remote (HPRSMAIN error id.500, Postgresql)

PedroPinon
Occasional Visitor

Problem with Insight Remote (HPRSMAIN error id.500, Postgresql)

My new installation of HP Insight Remote Support 7.4 don’t work.

On startup the HPRSMAIN service is stopped due to an error with id. 500 in the event viewer (Problem found while checking process-POSTGRESQL ...).

Any help with this problem?

Thanks.

3 REPLIES
erki72
Occasional Advisor

Re: Problem with Insight Remote (HPRSMAIN error id.500, Postgresql)

I have the same problem... but Upgrade from 7.2.0

toddg1
HPE Pro

Re: Problem with Insight Remote (HPRSMAIN error id.500, Postgresql)

Please contact support to get assistance with this issue:

 

Please call 1-800-633-3600 and for your shortcut say Insight Remote Support and you should be redirected to the appropriate queue.

 

 

I am an HPE employee.
toddg1
HPE Pro

Re: Problem with Insight Remote (HPRSMAIN error id.500, Postgresql)

Please also note.  In the document, "Insight Remote Support Release Notes"

 

There is a section:  (around page 96)

 

HPRSMain service fails to start after upgrade

 

After Insight RS has been upgraded successfully, after the next reboot the HPRSMain service fails to

start. The upgrade process may request the reboot or HPRSMain can fail to start after the first reboot after

an upgrade.

 

Suggested action

 

read this document in this section for suggested recovery steps. ( I am not allowed to copy

the entire document to this forum)

 

I am an HPE employee.