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Quick way to clear the incidents in ISEE

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Quick way to clear the incidents in ISEE

Is there a way to clear open incidents if there were a lot of false errors and then could you just phone in or go through ITRC to close any case numbers that may have been generated.
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Michael Wyant
Trusted Contributor
Solution

Re: Quick way to clear the incidents in ISEE

If there were WFM case numbers generated you merely have to call the OCC and give them the list of call numbers and specify a reason for closing (I have done this a few times in the past, especially with cpq2SmInterface errors). Otherwise if no case numbers were generated then click on each individual incident and read it and it will move to closed automatically.