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RSCC Installation failed

Emiliano De Simoni
Occasional Visitor

RSCC Installation failed

Hi,
I can't install RSCC (05.50) package because I receive the following error (this is a piece of the installation log):

MSI (s) (9C:CC) [15:49:58:349]: Hello, I'm your 32bit Elevated custom action server.
MSI (s) (9C!7C) [15:49:58:381]: Creating MSIHANDLE (634) of type 790531 for thread 18300
MSI (s) (9C!7C) [15:49:58:383]: Closing MSIHANDLE (634) of type 790531 for thread 18300
MSI (s) (9C!7C) [15:49:58:383]: Creating MSIHANDLE (635) of type 790531 for thread 18300
ExecXmlConfig: Error 0x8007006e: failed to load XML file:
MSI (s) (9C!7C) [15:49:58:385]: Product: HP Remote Support Configuration Collector -- Error 25541. Failed to open XML file , system error: -2147024786

MSI (s) (9C!7C) [15:49:58:387]: Closing MSIHANDLE (635) of type 790531 for thread 18300
Error 25541. Failed to open XML file , system error: -2147024786
MSI (s) (9C:20) [15:49:58:388]: Closing MSIHANDLE (633) of type 790536 for thread 15776
CustomAction ExecXmlConfig returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

The platform is a Windows 2008 R2 (x64) with a Matrix software stack (HP SIM 6.1)

Can you help me please?
Thank you.
1 REPLY
Emiliano De Simoni
Occasional Visitor

Re: RSCC Installation failed

Anyone can help me?