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тАО03-03-2009 07:21 AM
тАО03-03-2009 07:21 AM
And I thought it was out already.
Thanks
Sean
Solved! Go to Solution.
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тАО03-03-2009 10:41 AM
тАО03-03-2009 10:41 AM
Re: RSP 5.20 available yet?
You can find me from Twitter @JKytsi
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тАО03-03-2009 09:41 PM
тАО03-03-2009 09:41 PM
Re: RSP 5.20 available yet?
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тАО03-04-2009 06:37 AM
тАО03-04-2009 06:37 AM
Re: RSP 5.20 available yet?
"Existing RSP customer remaining on HP SIM 5.2.x and upgrading using the Remote Support Software Management Upgrade Tool Although it is recommended to upgrade to RSP A.05.20 by installing HP SIM 5.3, it is possible to upgrade while remaining on HP SIM 5.2.x. This can be accomplished by installing the Remote Support Software Management Upgrade Tool that updates the current version of the Remote Support Software Manager (RSSWM) to the new version that utilizes HP Configuration Manager (CM). This tool is expected to be release on February 6th, 2009. The Remote Support Software Management Upgrade Tool is only visible to existing RSP customers and will automatically be downloaded via RSSWM when available. This tool then needs to be installed and executed before any of the other RSP A.05.20 software packages are accessible via the new RSSWM."
Which I did install via the software manager, but see no new program or updates.
Thanks
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тАО03-05-2009 06:44 AM
тАО03-05-2009 06:44 AM
SolutionUpgrade documentation to move to RSSWM is available under:
http://docs.hp.com/en/netsys.html#Remote%20Support%20Pack
Specifically the Remote Support Software Manager A.05.20 Upgrade Guide found presently at:
http://docs.hp.com/en/5992-6181/5992-6181.pdf
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тАО03-05-2009 07:53 AM
тАО03-05-2009 07:53 AM
Re: RSP 5.20 available yet?
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тАО03-05-2009 07:55 AM
тАО03-05-2009 07:55 AM