RSP Client package problem

[David Larvin]

I have installed RSP, all packages have come down except the Remote Support Client, which refuses to budge. Get this error

Host: perems22
Created: 1221791670991; Fri Sep 19 10:34:30 WST 2008
Version: 0
Roll: bysize,32;2

[19/Sep/2008:10:34:30 +0800] - audit SYSTEM 1101 Channel update started
[19/Sep/2008:10:34:53 +0800] - audit SYSTEM 1102 Channel update finished: isee-updates.americas.hp.com:443: [No changes]
[19/Sep/2008:10:34:53 +0800] - audit SYSTEM 1150 Channel instance started: -install
[19/Sep/2008:10:34:53 +0800] - audit SYSTEM 9026 Adapter started
[19/Sep/2008:10:34:53 +0800] - audit SYSTEM 9227 The adapter will execute in the specified mode: 0, INSTALL
[19/Sep/2008:10:34:53 +0800] - audit SYSTEM 9020 Begin Install: https://isee-updates.americas.hp.com:443/Applications/Hewlett-Packard/ISEEClient/Current/Windows/ISEEClient
#run script: SWMPreRun redirection: true
#ExeScript, redirect is true
#CMS IM directory found.
#Running the SWM Pre/Post-Run script.
#SWM pre-run values successfully updated.
#stream closed
#stream closed
#[19/Sep/2008:10:34:57 +0800]
#ret = 0
[19/Sep/2008:10:34:57 +0800] - audit SYSTEM 9031 Script completed: SWMPreRun
#run script: SWMUserUpdatePre redirection: true
#ExeScript, redirect is true
#
#PEREMS22 C:\Program Files\HP\SWMAgent\.marimba\ISEE_CMS_SWMAGENT\ch.19\data\scripts>echo executing swm_update_pre.bat
#executing swm_update_pre.bat
#
#PEREMS22 C:\Program Files\HP\SWMAgent\.marimba\ISEE_CMS_SWMAGENT\ch.19\data\scripts>exit 0
#stream closed
#stream closed
#[19/Sep/2008:10:35:00 +0800]
#ret = 0
[19/Sep/2008:10:35:00 +0800] - audit SYSTEM 9031 Script completed: SWMUserUpdatePre
[19/Sep/2008:10:35:00 +0800] - audit SYSTEM 9002 Preparing to install
[19/Sep/2008:10:35:00 +0800] - audit SYSTEM 9009 Install phase: https://isee-updates.americas.hp.com:443/Applications/Hewlett-Packard/ISEEClient/Current/Windows/ISEEClient
[19/Sep/2008:10:35:00 +0800] - audit SYSTEM 9231 Object operation to be performed: --ENVIRONMENT (user) --, op: 0, UNDEFINED
[19/Sep/2008:10:35:00 +0800] - audit SYSTEM 9500 Object is already installed, take control: --ENVIRONMENT (user) --
[19/Sep/2008:10:35:00 +0800] - audit SYSTEM 9012 Object installed: --ENVIRONMENT (user) --
[19/Sep/2008:10:35:00 +0800] - audit SYSTEM 9231 Object operation to be performed: --ENVIRONMENT (system) --, op: 0, UNDEFINED
[19/Sep/2008:10:35:00 +0800] - audit SYSTEM 9500 Object is already installed, take control: --ENVIRONMENT (system) --
[19/Sep/2008:10:35:00 +0800] - audit SYSTEM 9012 Object installed: --ENVIRONMENT (system) --
[19/Sep/2008:10:35:00 +0800] - audit SYSTEM 9231 Object operation to be performed: C:\Program Files\HP\SWMAgent\.marimba\ISEE_CMS_SWMAGENT\ch.19\data\msi\iseeClient.msi, op: 2, ADD
[19/Sep/2008:10:35:00 +0800] - audit SYSTEM 9500 Object is already installed, take control: C:\Program Files\HP\SWMAgent\.marimba\ISEE_CMS_SWMAGENT\ch.19\data\msi\iseeClient.msi
[19/Sep/2008:10:35:00 +0800] - audit SYSTEM 9012 Object installed: C:\Program Files\HP\SWMAgent\.marimba\ISEE_CMS_SWMAGENT\ch.19\data\msi\iseeClient.msi
[19/Sep/2008:10:35:00 +0800] - audit SYSTEM 9301 Bypassing MSI APIs and launching commandline: C:\WINNT\System32\msiexec.exe /qn /l*vx RSCinstall.log /i "C:\Program Files\HP\SWMAgent\.marimba\ISEE_CMS_SWMAGENT\ch.19\data\msi\iseeClient.msi"
[19/Sep/2008:10:35:00 +0800] - audit SYSTEM 9302 MSI commandline exit code: -1
[19/Sep/2008:10:35:00 +0800] - major SYSTEM 9058 Adapter error: MSI installation failed: -1
[19/Sep/2008:10:35:00 +0800] - critical SYSTEM 9041 Install Failed
[19/Sep/2008:10:35:00 +0800] - audit SYSTEM 9510 Install Mode failed: https://isee-updates.americas.hp.com:443/Applications/Hewlett-Packard/ISEEClient/Current/Windows/ISEEClient
[19/Sep/2008:10:35:00 +0800] - major SYSTEM 9001 Operation failed: https://isee-updates.americas.hp.com:443/Applications/Hewlett-Packard/ISEEClient/Current/Windows/ISEEClient, mode: 0, INSTALL
[19/Sep/2008:10:35:00 +0800] - audit SYSTEM 9030 Adapter finished: https://isee-updates.americas.hp.com:443/Applications/Hewlett-Packard/ISEEClient/Current/Windows/ISEEClient
[19/Sep/2008:10:35:00 +0800] - audit SYSTEM 1152 Channel instance stopped
[19/Sep/2008:10:40:07 +0800] - audit SYSTEM 1101 Channel update started
[19/Sep/2008:10:40:27 +0800] - audit SYSTEM 1102 Channel update finished: isee-updates.americas.hp.com:443: [No changes]

Anyone seen it before. I am going to try and log a call with HP

[Helier Waite]

Hi David,

I have this error too. Did HP ever get back to you?

Regards,

Helier.

[Christian, Bister]

Hi,

I had the same error and started the installation manually by running

C:\WINNT\System32\msiexec.exe /qn /l*vx RSCinstall.log /i "C:\Program Files\HP\SWMAgent\.marimba\ISEE_CMS_SWMAGENT\ch.19\data\msi\iseeClient.msi"

from the command line.

Application is still shown as "failed(install)", but at least after reboot the option is visible in HPSIM under "Options...".

Regards,
Christian Bister

[Christian, Bister]

What I also found out: You need to either use direct console or when using RDP append the /console switch to be able to install some of the components of Remote Support Software Manager.

Regards,
CB