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RSP Maintenance window

KSoucy
Occasional Advisor

RSP Maintenance window

If in SIM you disable monitoring of a server for a planned outage (through Tools&Links in SIM), will RSP still create an incident?

If so, how would you plan for maintenance to avoid incidents to be sent?
3 REPLIES
JKytsi
Honored Contributor

Re: RSP Maintenance window

I usually disable reporting from OSEM user interface.
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KSoucy
Occasional Advisor

Re: RSP Maintenance window

Nice to know.

Can anyone tell me if suspending monitoring will also suspend RSP monitoring?
ITRC Test-CH
Trusted Contributor

Re: RSP Maintenance window

In HP-SIM under "Options" > "Remote Support Configuration and services" the remote transport can be disabled for all devices, which should not send incidents to HP temporarily or permanently.