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RSP(Remote Support Pack) supported on a Virtual machine yet

ehuang
Super Advisor

RSP(Remote Support Pack) supported on a Virtual machine yet

Included in SIM6.2, is the RSP part supported yet if it is on a virtual machine? Thanks.
3 REPLIES
Michael Wyant
Trusted Contributor

Re: RSP(Remote Support Pack) supported on a Virtual machine yet

Yes it is, it has been since RSSWM 5.40 package. The one caveat is, that you have to assign the VM the serial number and product number of the Host system, so the VM will show up in WEBES and send events. Good Luck!
Rob Buxton
Honored Contributor

Re: RSP(Remote Support Pack) supported on a Virtual machine yet

Yep, we have it running here on a virtual server.
ehuang
Super Advisor

Re: RSP(Remote Support Pack) supported on a Virtual machine yet

Thanks. Michael and Rob, I want to make sure I heard it right. If I install my HP SIM on a vmware virtual machine, would the HP "phone-home" service work? As far as I know, the SIM6.0 didn't support it.