RSP got error message in registration proccess

[belkacem]

hello Team,

i have installed the RSP and SIM in one blade, evy thing is fine, after lunching remote support from SIM menu,in the regista=ration proccess i got the message error :remote support registration failed there my be connectivity issue ot the date center may be offiolne now .....>>

thank you to help me,

i checked the intrnet connection , and also the proxy and also the Port 443 is opened,

athansk a lot Team to help me On this