RSSM Fails to initialize

[Rob Buxton]

We're in the process of building a new HPSIM 5.3 Server. This is on a W2K3 R2 x64 Server. The DVD download seems to be corrupt so I downloaded HPSIM, VMM and PMP.
All installs have gone okay.
I'm now trying to Initialise the Remote Software Support Manager. We need this because ISEE is going away.
When I try the process it runs through a series of downloads and then exits saying it could contact the HP Support Centre and to check the proxy settings. I don't believe that, if I put in an invalid proxy the failure is much clearer.
But the more intriguing error message from the log file is:
"Notify failed, rc = 520Radskman rc:[520] [Application cannot be installed because drive/filesystem cannot be accessed."
Any idea what this means and what's wrong.
Is it related in anyway to the RSP posting David Claypool made earlier?

[Frauke Denker_2 · Accepted solution]

Try the following:
make a copy of the file C:\Program Files\HP\CM\RSSWM\ZMASTER.EDM
After that search for all files named "ZMASTER.EDM" below the "Lib\RSSWM" folder below the installation directory (e.g. C:\Program Files\HP\CM\RSSWM), and delete them.
Make sure ZMASTER.EDM is still in place in the Lib folder. If you accidentally deleted it, rename ZMASTER.EDM.ORIG back to ZMASTER.EDM
Re-run the RSSWM initialization by:
Start -> All Programs -> Hewlett-Packard -> Remote Support Software Manager -> Initialize Remote Support Software Manager

Hope this helps
Frauke

[Rob Buxton]

Excellent. That worked. Just one note to anyone that uses this, there's a \lib missing from the end of the directory spec. I left that one in place and deleted the others.

[Christian Andrew]

Wow it worked here too. Been having this problem for weeks. Thank you.

[Chintan Shah]

Thanks mate.. It helped greatly..

[Rick Steeves]

I have tried that fix, and am still experiencing the problem. I can telnet to the servers rsswm.policy.hp.com:443 and rsswm.software.hp.com:443.

To sum up, Upgrading from 5.22 to 5.3:

I have only C:\Program Files\HP\CM\Lib\ZMASTER.EDM


Start > Programs > HP > RSSM > Initialize

Select All
Enter valid domain credentials
I am not using a proxy.

It looks like it succeeds in connecting to rsswm.policy.hp.com and uploading data a couple of times, and then I still get the error: Failed to connect to the HP Support Center.

[Rob Buxton]

Another thing to check is that you've disabled the IE Enhanced Security Configuration, that can upset connectivity.

[Rick Steeves]

the system with IM installed is XP, and I don't believe XP has the IE Advanced Security settings.

Rick

[Rick Steeves]

The system with IM installed is XP, and I don't believe XP has the IE Advanced Security settings.

Rick

[Rob Buxton]

Sorry - I don't know then. That solution worked here. You'll probably need to either open up a new thread or open a call with HP.
I'd also verify XP is supported for RSSWM.