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Re: RSSWM Infrastructure Package v. A.05.60 installation failed

 
help
Occasional Advisor

RSSWM Infrastructure Package v. A.05.60 installation failed

Hi 

 

Please help me while insalling the RSSWm package. the log message is given below. 

 

 

_______________

20/10/2011 10:05:00 a.m. [DEBUG] RadiaCommandRunner: Throwing Exception: Error setting up Radia command runner: System.Exception: RSSWM installation directory is not defined
at hp.tsgit.rsp.RadiaCommandRunner.RadiaCommandRunner.InitCommandRunner()
20/10/2011 10:05:00 a.m. [ERROR] CheckConnForm: Unable to set up command runner: System.Exception: Error setting up Radia command runner: System.Exception: RSSWM installation directory is not defined
at hp.tsgit.rsp.RadiaCommandRunner.RadiaCommandRunner.InitCommandRunner()
at hp.tsgit.rsp.RadiaCommandRunner.RadiaCommandRunner.InitCommandRunner()
at hp.tsgit.rsp.RSSWM_Init_UI.CheckConnForm..ctor()
20/10/2011 10:05:00 a.m. [DEBUG] Adding summary form
20/10/2011 10:05:00 a.m. [DEBUG] Running form sequence: 13
20/10/2011 10:06:15 a.m. [DEBUG] Entering: finallizeGrid()

_______________

but radia is not installed 

 


20/10/2011 10:11:23 a.m. [DEBUG] InstallAllForm: Setting up install variable arrays to hold 10 services.
20/10/2011 10:11:23 a.m. [DEBUG] InstallAllForm: setting up values to be able to install service number : 0:HP RSSWM Unattended Install Facility A.05.50.200
20/10/2011 10:11:23 a.m. [DEBUG] InstallAllForm: setting up values to be able to install service number : 1:RSSWM Infrastructure Package v. A.05.60
20/10/2011 10:11:23 a.m. [DEBUG] InstallAllForm: setting up values to be able to install service number : 2:Insight Remote Support Advanced Release Notes A.05.60 (March 2011)
20/10/2011 10:11:23 a.m. [DEBUG] InstallAllForm: setting up values to be able to install service number : 3:Remote Support Common Components (MC3) A.05.60
20/10/2011 10:11:23 a.m. [DEBUG] InstallAllForm: setting up values to be able to install service number : 4:Remote Support Client A.05.60
20/10/2011 10:11:23 a.m. [DEBUG] InstallAllForm: setting up values to be able to install service number : 5:Remote Support P4000 Integration Module
20/10/2011 10:11:23 a.m. [DEBUG] InstallAllForm: setting up values to be able to install service number : 6:Remote Support Configuration Collector Extension (RSCCE) A.05.60.00.9144
20/10/2011 10:11:23 a.m. [DEBUG] InstallAllForm: setting up values to be able to install service number : 7:Remote Support Eligible Systems List A.05.60.32
20/10/2011 10:11:23 a.m. [DEBUG] InstallAllForm: setting up values to be able to install service number : 8:Web-Based Enterprise Services (WEBES) v6.2
20/10/2011 10:11:23 a.m. [DEBUG] InstallAllForm: setting up values to be able to install service number : 9:Remote Support Configuration Collector (RSCC) A.05.60.16.016
20/10/2011 10:11:23 a.m. [DEBUG] InstallAllForm: Starting timer to create/re-draw status labels on screen
20/10/2011 10:11:23 a.m. [DEBUG] InstallAllForm: finished starting timer
20/10/2011 10:11:23 a.m. [DEBUG] InstallAllForm: Found RsAppRootInstallers as C:\Program Files (x86)\HP\Installers
20/10/2011 10:11:23 a.m. [DEBUG] InstallAllForm: Using working dir C:\Program Files (x86)\HP\Installers
20/10/2011 10:11:23 a.m. [DEBUG] InstallAllForm: Using the following value for %windir% C:\Windows
20/10/2011 10:11:23 a.m. [DEBUG] InstallAllForm: Determined we're on an x64 system and set paths accordingly
20/10/2011 10:11:23 a.m. [DEBUG] InstallAllForm: Iterating over the data table to install selected services
20/10/2011 10:11:23 a.m. [DEBUG] installAllForm: Deleting any pre-existing issue files for package: CM_GL_SWM-SIMCONTEXT_WIN
20/10/2011 10:11:23 a.m. [DEBUG] InstallAllForm: ***KICKING OFF INSTALL OF CM_GL_SWM-SIMCONTEXT_WIN at 10:11:23.9754173***
20/10/2011 10:11:23 a.m. [DEBUG] InstallAllForm: did not find a swm_create.bat, setting return code to 0
20/10/2011 10:11:23 a.m. [DEBUG] InstallAllForm: Install returned: 0
20/10/2011 10:11:23 a.m. [DEBUG] InstallAllForm: Updating table to indicate package handled by ITM
20/10/2011 10:11:23 a.m. [DEBUG] InstallAllForm: Writing the resultant table to disk
20/10/2011 10:11:23 a.m. [DEBUG] ComponentTable: Entering: writeTable()
20/10/2011 10:11:23 a.m. [DEBUG] ComponentTable: Writing to: C:\Program Files (x86)\HP\Installers\packages.xml
20/10/2011 10:11:23 a.m. [DEBUG] ComponentTable: Entering: writeTableToFile()
20/10/2011 10:11:24 a.m. [DEBUG] ComponentTable: Writing Schema to: C:\Program Files (x86)\HP\Installers\packages.xsd
20/10/2011 10:11:24 a.m. [DEBUG] ComponentTable: Entering: writeTableSchemaToFile()
20/10/2011 10:11:24 a.m. [DEBUG] installAllForm: Deleting any pre-existing issue files for package: CM_GL_TESTPACKAGE_WIN
20/10/2011 10:11:24 a.m. [DEBUG] InstallAllForm: ***KICKING OFF INSTALL OF CM_GL_TESTPACKAGE_WIN at 10:11:24.0184216***
20/10/2011 10:11:24 a.m. [DEBUG] InstallAllForm: using swm_create.bat path = "C:\Program Files (x86)\HP\Installers\TestPackage\swm_scripts\swm_create.bat"
20/10/2011 10:11:24 a.m. [DEBUG] InstallAllForm: using working dir = C:\Program Files (x86)\HP\Installers
20/10/2011 10:11:27 a.m. [DEBUG] InstallAllForm: Install returned: 1
20/10/2011 10:11:27 a.m. [DEBUG] InstallAllForm: Updating table to indicate package handled by ITM
20/10/2011 10:11:27 a.m. [DEBUG] InstallAllForm: Writing the resultant table to disk
20/10/2011 10:11:27 a.m. [DEBUG] ComponentTable: Entering: writeTable()
20/10/2011 10:11:27 a.m. [DEBUG] ComponentTable: Writing to: C:\Program Files (x86)\HP\Installers\packages.xml
20/10/2011 10:11:27 a.m. [DEBUG] ComponentTable: Entering: writeTableToFile()
20/10/2011 10:11:27 a.m. [DEBUG] ComponentTable: Writing Schema to: C:\Program Files (x86)\HP\Installers\packages.xsd
20/10/2011 10:11:27 a.m. [DEBUG] ComponentTable: Entering: writeTableSchemaToFile()
20/10/2011 10:11:27 a.m. [DEBUG] InstallAllForm: An issues file was found, or the installation failed...halting sequence
20/10/2011 10:11:29 a.m. [DEBUG] InstallAllForm: In createServiceNameLabels()
20/10/2011 10:11:29 a.m. [DEBUG] Will create 10 labels

--Thanks
Mahesh
1 REPLY 1
help
Occasional Advisor

Re: RSSWM Infrastructure Package v. A.05.60 installation failed

Run diagnostic from "C:\Program Files (x86)\HP\Installers\TestPackage"

please find attach file log file info

--Thanks
Mahesh